FAQs • Beaumont, TX • CivicEngage

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Should I call a plumber or 311 first?: Always call 311 to have the water and sewer department look at it first. We'll always come out to inspect for no charge and if the stoppage is on the City's side, the City will unstop the line for free. If we determine the issue to be on the customer side, we'll then advise you to call a plumber.

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Water & Sewer Services - Sewer Information

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1. My sewer backing up, what should I do?: Please call 311 to report the issue.

2. What if I see water coming up out of a manhole?: Please call 311 to report the issue.

3. What should I do if I hear an alarm or see a light flashing at a lift station?: Please call 311 to alert the lift station crew.

4. Will my yard be fixed after a sewer repair or pipe bursting project?: Yes, the City has dress up crews that will restore your yard.

5. Should I call a plumber or 311 first?: Always call 311 to have the water and sewer department look at it first. We'll always come out to inspect for no charge and if the stoppage is on the City's side, the City will unstop the line for free. If we determine the issue to be on the customer side, we'll then advise you to call a plumber.