Show All Answers

1. Is my water safe to drink?

Yes, your water is safe to drink. We are regulated by the Texas Commission on Environmental Quality, and we meet or exceed the parameters for water safety and quality, as established by the regulatory entity.

2. Where does the City Source its water?

The City of Beaumont has three ground water wells in Hardin County as well as a Surface Water Treatment Plant on Pine Street that receives water from the Neches River upstream of the Salt Water Barrier.

3. What causes water to be discolored?

Naturally occurring minerals (primarily iron and manganese) flowing with the water are typically to blame for water discoloration. These minerals, which are heavier than water, settle in water pipelines when water usage is low - especially during winter months. When the water flow and pressure through the water pipes increases again (due to irrigation, construction, etc.) the minerals are stirred up and flow out of your faucets when you turn on the tap. The City of Beaumont maintains routine water flushing schedules to minimize water discoloration by "flushing out" the system on a regular basis. The City will also flush in an area when discolored water is reported to 311.

4. What should I do if my water is discolored?

If discoloration occurs, run the cold water at one faucet for about 5 minutes, and you should see the water clear. (Running the hot water pulls from the water heater, which could make the problem worse.) If the water fails to clear after 5 minutes, call 311 to report the issue.

5. Is the water safe to drink if it is discolored?

For most people, discolored water is not harmful if consumed. It does look bad, however, and not wanting to drink it is perfectly understandable. Some people may be more vulnerable to substances in drinking water than the general population. People who have compromised immune systems, such as those with cancer undergoing chemotherapy, those who have undergone organ transplants, some elderly and infants can be particularly at risk from infections. These people should seek advice from their health care providers about drinking water that is discolored. If you experience discolored water that does not clear after a few minutes of flushing the cold water please call 311.

6. Can I still do laundry when the water is discolored?

It is not recommended that you use discolored water to do laundry. The discolored water could stain any clothing, but whites are especially susceptible.

7. Who can I call if I am having concerns about the quality and/or safety of my water?

Call 311 to report any issues or concerns.

8. Where can I find more information about the City's water quality and testing results?

You can find the most recent Annual Water Quality Report on the Water and Sewer Services page of our website. You can also find our analytical results and compliance with state and federal regulations on the TCEQ's Texas Drinking Water Watch (DWW) website.

9. Where does my drinking water come from?

The City of Beaumont's drinking water is produced from the Neches River and groundwater wells.

10. Does my water contain lead and/or copper?

The City of Beaumont's drinking water has never exceeded the lead and copper levels established by the Environmental Protection Agency (EPA).

11. Why are my water rates so high?

The water rates are structured to cover operational costs as well as ongoing infrastructure upgrades necessary to maintain the City's water system. We do what we can to keep costs as low as possible while providing safe drinking water for citizens.