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Our billing office is reachable by phone at 409-880-3148 or by emailing EMS Billing. Office hours are Monday through Friday, 8 am to 5 pm.
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City of Beaumont EMS responds to 911 calls within Beaumont. We partner with the Beaumont Fire Department as first responders who provide assistance prior to our arrival. Beaumont EMS charges a user fee, just like your doctor's office or the hospital emergency room.
By providing the EMS crew your insurance coverage information, our staff can bill your insurance provider, Medicare, Medicaid, MAP or workers compensation directly, so you can focus on a speedy recovery.
With Beaumont EMS, patient care does not end at the hospital emergency room. Our billing services are all done in-house so we can insure the same high-level customer service as we provide in our 911 Center and on the ambulances.
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Patient request for medical records can be made by telephone at 409-880-3963. The patient must come in person, with a picture ID, to pick them up. If the patient cannot pick up their records due to a valid reason, a representative for the patient can pick up their records with a letter signed by the patient and picture IDs for both the patient and representative. There is a two business day turn around time from request to pick up medical records.
As a governmental agency, Beaumont EMS is not able to adjust an outstanding balance and the State Constitution prohibits us from forgiving any debts that are owed.
The Texas Constitution: Article 3 - Legislative Department, Section 55 - Release or extinguishments of indebtedness to State,County, Subdivision, or Municipal Corporation. The Legislature shall have no power to release or extinguish, or to authorize the releasing or extinguishing, in whole or in part, the indebtedness, liability or obligation of any corporation or individual, to this State or to any county or defined subdivision thereof, or other municipal corporation therein, except delinquent taxes which have been due for a period of at least ten years (Amended November 8, 1932).
If the patient has a surviving spouse, the spouse is responsible for the bill. If the patient had insurance we will file the claim and balance bill the surviving spouse. If the patient is not survived by a spouse the executor of the estate is responsible for ensuring payment. If there is no estate, no insurance and no spouse the account is put on an indefinite hold. We must receive documentation that there is no means to pay the account and a copy of the death certificate.
No, Beaumont EMS only bills the person that used the service.
If you were provided a service that has a fee, you will be billed. You have the right to refuse treatment and transport.
Cost is based on the type of service that was provided, either Advanced Life Support (ALS) or Basic Life Support (BLS). There is also a difference if the patient was transported or not. Cost can be as low as $165 for an aid at scene to a minimum of $740 for a BLS transport for only one mile. Fees are approved by the City Manager.
The cost to operate Beaumont EMS is funded by the various revenue sources of the City of Beaumont, in addition to fees charged to the patients who use the services.
Beaumont EMS takes all 911 calls seriously, and therefore when anyone initiates a call to 911 the emergency system is activated to dispatch a "unit" to the patient. This takes an ambulance unit "out of service" to respond to any other 911 calls, meaning they cannot go on any other emergency calls until they are "cleared" with the patient and with 911 dispatch. Therefore, that unit is being dispatched solely for the patient's care and safety; that unit thus became unavailable to any other calls. There is a cost for the activation of the emergency system, the dispatching of a unit and the medical assistance provided to the patient.
Calling an ambulance does not automatically get you seen faster if your condition does not warrant it. The ER nurse triages your condition to determine your acuity level.
Beaumont EMS charges a user fee, just like your doctor's office or the hospital emergency room. By providing the EMS crew your insurance coverage information, our staff can bill your insurance provider, Medicare, Medicaid, MAP or workers compensation directly, so you can focus on a speedy recovery.