Create a Website Account - Manage notification subscriptions, save form progress and more.
YES. The City is doing this to ensure the water continues to be safe for drinking, bathing and other normal uses.
Show All Answers
NO. The water during this entire process is perfectly safe. We’re doing this to avoid a boil water notice.
It is their choice to provide bottled water to patrons. If it’s being done, it’s a taste preference, not a safety requirement.
Check out our chart – at the beginning and end of the process, it’s expected to experience a musty/earthy taste or smell – this will occur for 3-4 days around August 22 and September 12. As the chlorine makes its way through the system, a chlorine smell or taste is normal. You can expect this to last from approximately August 29-September 11. If you notice the musty/earthy odor or smells or something different than chlorine, please report it to 311 and crews can come out and flush.
Should you experience any taste, odor, or discoloration in your water, please report it to 311. We are actively working to fix every current issue reported to us and are taking steps to prevent future issues. Calls to 311 for Taste/Odor and Discoloration have dropped significantly. Reporting done through the app will also allow you to see if a report has already been filed. Please note that smelling or tasting higher levels of chlorine is normal during the Free Chlorine Conversion process. This will not go away until we are back on chloramines.
Nitrification causes the total loss of chlorine and monochloramine residual. Low or no disinfectant residual may allow the growth and persistence of bacteria, which can lead to many more issues, including potential illness.
A temporary conversion to free chlorine is the only way to “starve” ammonia-oxidizing bacteria (AOB). Otherwise, bacterial colonies continue to grow because they continue to have access to “food” in the form of ammonia. Free available ammonia is not present in the water if there is a free chlorine residual. This is a well-documented and common procedure for cities.
Run your cold water for 2-3 minutes. If the taste/smell issue does not clear up then call 311 and crews will come out and flush the closest fire hydrant to your address.
Flushing is an expected and necessary part of this process to help the free chlorine make its way through the system. We are very conscientious of the drought and are only opening required hydrants as long as necessary. We appreciate your help and understanding conserving as much water as possible while we remain in drought conditions.
No, the conversion process is a common practice, but has been exacerbated by the ongoing drought. Our conservation restrictions are currently at Stage 2. If we must change the stage, you will be notified. Should you see any water leaks, please report these to 311. We encourage you to see if a report has already been filed by checking the 311 app or looking at the location of the leak for a wooden stake painted blue. A wooden stake painted blue means that the report has been investigated, and it is already on our schedule to be fixed.