The new system isn’t recognizing my account number! Help?

Account numbers are case sensitive. Please try again using no preceding zeros but use the dash. We've included a photo to help. If you still have trouble, please call Paya's support number at 877-589-9210 (Monday through Friday 8 am to 5 pm CST).

Water Bill Account Number Example

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1. Why are you switching? The old system worked just fine.
2. Do I need to sign up for the new portal?
3. Do I have to register for an account to pay online?
4. How do I register?
5. The new system isn’t recognizing my account number! Help?
6. Is this the only way to pay my water bills now? Which have fees?
7. I’m on autopay! Will I be affected?
8. Can I continue paying at City Hall?
9. Can I continue paying through my financial institution?
10. How are you notifying people of the change?