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Any water bill that was estimated due to the flooding will be adjusted during the next billing cycle when the actual usage is recorded in the system. If you were billed more than the actual usage, then you will receive a credit for the balance on the next month's water bill.
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Most of the City's water meters are electronic, thus send the usage amounts electronically for billing purposes. When the meters are submerged in water they are not able to send in the usage electronically for the billing purposes. If that occurs, your bill is estimated by calculating an average usage from the prior 3 months and that is what you are billed.
Qualifying customers may be eligible for payment plans, extended due dates and/or waiver of late fees.
Please call Water Customer Service for details.