Why was my water bill high given the fact that my house was flooded and I was unable to use my water as much as I normally do?

Most of the City's water meters are electronic, thus send the usage amounts electronically for billing purposes. When the meters are submerged in water they are not able to send in the usage electronically for the billing purposes. If that occurs, your bill is estimated by calculating an average usage from the prior 3 months and that is what you are billed.

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1. Why was my water bill high given the fact that my house was flooded and I was unable to use my water as much as I normally do?
2. What if my estimated bill was much larger than my actual usage?
3. Is the City offering any water/sewer payment assistance programs?