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If the patient has a surviving spouse, the spouse is responsible for the bill. If the patient had insurance we will file the claim and balance bill the surviving spouse. If the patient is not survived by a spouse the executor of the estate is responsible for ensuring payment. If there is no estate, no insurance and no spouse the account is put on an indefinite hold. We must receive documentation that there is no means to pay the account and a copy of the death certificate.
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City of Beaumont EMS responds to 911 calls within Beaumont. We partner with the Beaumont Fire Department as first responders who provide assistance prior to our arrival. Beaumont EMS charges a user fee, just like your doctor's office or the hospital emergency room.
By providing the EMS crew your insurance coverage information, our staff can bill your insurance provider, Medicare, Medicaid, MAP or workers compensation directly, so you can focus on a speedy recovery.
With Beaumont EMS, patient care does not end at the hospital emergency room. Our billing services are all done in-house so we can insure the same high-level customer service as we provide in our 911 Center and on the ambulances.
Update/submit new billing information.
Instructions to pay EMS and accounts receivable invoices may be found on the back of your invoice. If you have any questions please call 409-880-3772.
Patient requests for invoices may be made by phone at 409-880-3148 or by coming to City Hall (801 Main Street, Suite 110). The person must have a picture ID.
According to the Texas Medicaid Provider Procedures Manual Vol. 1, September, 2012, "If a person is not eligible for medical services under Texas Medicaid on the date of service, reimbursement for all care and services provided must be resolved between the provider and the client receiving the services. Providers are not required to accept Medicaid for services provided during the client's retroactive eligibility period and may continue to bill the client for those services." As of October 1, 2012, the City of Beaumont declares that it is under no obligation to accept Medicaid for services provided during the client's retroactive eligibility period and may continue to bill the client for those services.
Why am I receiving a bill when I gave my insurance information to the paramedic?
The paramedics' number one priority is the treatment and care of the patient. Sometimes complete insurance information is not documented.
How much will my insurance pay?
Insurance companies pay claims based on the type of coverage each individual policy provides. To determine this you must read the contract you have with your insurance company. Medicare and Medicaid will absolutely not pay if you are not transported to a hospital. Medicare and Medicaid will also not pay if you are transported and they do not consider the reason for the transport to the hospital as life or limb threatening. Beaumont EMS does balance bill for any unpaid amount not received from the insurance company.
Why am I getting a bill when my insurance paid?
Beaumont EMS balance bills for all non-Medicare, Tricare, VA, Medicaid and Worker's Compensation insurers. We do not have contracts with private insurance companies therefore we do not waive any unpaid portion of the bill.
If I was involved in an automobile accident, what insurance information do I need to provide?
Auto insurance, if you have personal injury protection (PIP), would be the primary insurance to file. If there is no PIP then submit your medical insurance information.
If I was injured on the job, what information do I need to file a claim?
We need the name of the employer, their physical business address and the name of their worker's compensation carrier.
As a governmental agency, Beaumont EMS is not able to adjust an outstanding balance and the State Constitution prohibits us from forgiving any debts that are owed.
The Texas Constitution: Article 3 - Legislative Department, Section 55 - Release or extinguishments of indebtedness to State,County, Subdivision, or Municipal Corporation. The Legislature shall have no power to release or extinguish, or to authorize the releasing or extinguishing, in whole or in part, the indebtedness, liability or obligation of any corporation or individual, to this State or to any county or defined subdivision thereof, or other municipal corporation therein, except delinquent taxes which have been due for a period of at least ten years (Amended November 8, 1932).
Payments can be made by cash, check, money order and most credit cards: MasterCard, Visa, American Express and Discover. Flex Cards are not accepted.
Yes, for more information visit the ACI website.
Yes, we will work with you to setup a payment plan that best meets your needs.
Send your payments to:City of BeaumontCentral Collections DivisionP.O. Box 3827Beaumont, TX 77704
If you mail your payments include your account number or payment stub. Do not send cash through the mail.