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There are several varieties of call screening devices which use differing protocols for screening. In general, the system has been found to work with these devices; but, some may require some type of pre-programming to allow our city's telephone number to pass through. We may conduct periodic test to assure that messages are being delivered to numbers in the notification database.
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The Southeast Texas Alerting Network (STAN) service allows authorized personnel to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With the STAN service, authorized users can send thousands of messages in minutes. Only authorized officials are allowed access to the system.
Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.
Any message regarding the safety or welfare of our community would be disseminated using the STAN service. Examples would include: evacuation or shelter-in-place notices, severe weather warnings and updates, hazardous traffic or road conditions inside the city or affected local routes, and any other situation that could impact the safety, property, or welfare of our citizens.
Information from all providers, even previous providers, are incorporated into this system's databases.
It is our intention and hope that every residence and commercial facility in our community be included in the notification database. The City has access to all phone lines for emergency calls through the 911 system. Additionally, you may request to have a special or cellular number be entered into our database for priority calling.
Yes, we can accept cell phone numbers in the database and encourage you to request that your number be included.
Southeast Texas Alerting Network (STAN™) is a service of The NTI Group, Inc. (NTI). NTI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. NTI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between NTI and its customers using email or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. NTI also retains an external, independent security firm to perform annual security audits.
For non-residents or owners who reside out of our city, you may request a cellular phone number be included in our database to contact during emergency situations.
Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers.
Yes. The area code does not impact whether or not a call is made.
For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for No-answer and Call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call.
Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.
Repeating or looping of messages happens when the system detects excessive noise in the background. This can be caused by loud radio/television volumes, people talking, or busy traffic noise. When you receive the next call, say "hello" once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.