FAQs • Beaumont, TX • CivicEngage

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Animal Care

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1. What is included in an adoption?: Your adopted pet will receive its first set of vaccinations, first deworming, 1 month of flea treatment, will be spayed/ neutered, and microchipped.

2. What kinds of animals does the shelter adopt out?: We have cats and dogs always looking for forever homes. On occasion, we even get in rabbits, guinea pigs, ferrets, chickens, goats, and other small farm life that are placed up for adoption.

3. What are Beaumont Animal Care's business hours?: We are open Tuesday through Friday from 10 am to 5 pm. And Saturdays from 10 am to 4 pm.

4. Does Beaumont have any breed bans?: No, there are no breed restrictions in Beaumont city limits.

5. If a stray animal is picked up, what happens?: All stray animals will be held on a 3-5 business day stray hold period to give an owner time to reclaim. If the animal is not reclaimed within the stray hold period, they are then eligible for adoption, rescue pull, or be humanely euthanized.

6. What should I do if I see a loose animal?: Call 311 to report any loose animals within city limits. After hours and on weekends, officers will only respond if a stray is caught/contained, or injured.

7. Is animal care part of the Beaumont Police Department?: No, though ACOs work closely with BPD, we are our own department reporting to the assistant city manager.

8. What laws and ordinances exist for loose dogs? How is it enforced?: Ordinance 4.03.001 prohibits dogs from being at large within city limits. A dog outside of a secure enclosure or off its owner's property without a leash will be considered "at-large" and a citation can be issued. To report a dog at large, call 311.

9. What laws and ordinances exist for dumping animals?: Under ordinance 4.02.003, it is unlawful for any person to abandon, forsake, or dump any dog, cat, or other animals within the city for any reason. Citations will be issued for any person caught dumping animals.

10. Do officers respond to calls about vicious animals?: Yes, animal care officers respond to all calls for service involving vicious animals. Please call 311 to report a vicious animal or 911 if it is an emergency.

11. I found a lost animal I suspect is a pet, but has no ID. How can I help find its owner?: Never attempt to grab an animal you're unfamiliar with as you never know its temperament. Instead, call Beaumont Animal Care to see if anyone has reported the pet missing. Take a photo of the animal and post it in Facebook groups, Nextdoor, and other apps to spread the word and help find the owner. The animal can also be scanned for a microchip at Beaumont Animal Care or vet clinics.

12. My cat/dog is lost! What can I do?: If your pet went missing, go to your nearest animal shelter and check if your pet is there. You can also send a picture of them to Beaumont Animal Care's Facebook page with details on when/where they went missing. The pet's information will then be posted to their "Lost and Found" photo album online. The most important thing you can do is not lose hope! Check back constantly to see if your pet is at the shelter.

13. Why should I microchip my pet? Does Beaumont Animal Care administer microchips?: Microchipping your pet is the best way to ensure that your missing cat/dog will find its way back to you. A microchip is administered like a vaccine between the shoulder blades and is roughly the size of a grain of rice. It is not like a GPS tracker but instead carries your information so that you can be contacted once the animal has been picked up by an Animal Care officer or found by a citizen and taken to be scanned. All animals are scanned for a microchip before entering the facility in hopes of reuniting them with their families. Beaumont Animal Care microchips for a fee of $15 every day during normal business hours. No appointment is necessary.

14. How do I adopt a pet?: You must be 18 years old, have a valid driver's license, and fill out a pre-adoption application. Once the application is submitted, the potential adopter will have 24 hours, excluding Sundays and Holidays, to call the shelter or stop by the shelter to meet the animal.

15. When will an animal go up for adoption?: Pets that come into our shelter are generally put up for adoption within 72 hours, but there is no guarantee that an animal will go up for adoption. Evaluation of an animal can take several days, depending on signs of illness or temperament problems.

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Animal Care - Adopt a Pet

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1. When will an animal go up for adoption?: Pets that come into our shelter are generally put up for adoption within 72 hours, but there is no guarantee that an animal will go up for adoption. Evaluation of an animal can take several days, depending on signs of illness or temperament problems.

2. How long do you keep animals?: We are required by ordinance to hold animals for a certain amount of time to give owners an opportunity to claim them. Due to the nature of some of these situations, we cannot give out information as to why an animal is not available for adoption.

3. Why are some animals not up for adoption?: We are required by ordinance to hold animals for a certain amount of time to give owners an opportunity to claim them. Due to the nature of some of these situations, we cannot give out information as to why an animal is not available for adoption.

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Animal Care - Services, Fees, & Info

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1. How many pets am I able to own?: Households can own eight dogs and/or cats. If you want more than eight animals, you have to get a permit from the City (Ordinance 4.01.010).

2. Does the City have a leash law?: Yes, but only for dogs. A dog outside of a secure enclosure and off of its owner's property, without a leash will be considered "at-large" (Ordinance 4.03.001).

3. Are there any specific requirements related to leashes?: Yes, a leash must be five times the length of the dog, or 10 feet long (Ordinance 4.02.001).

4. Are rabies vaccinations required?: Yes, every dog, cat, or ferret four months of age or older is required by law to have a current, 3-year rabies vaccination (Ordinance 4.04.003)

5. What should I do if I get bit by an animal?: Please report all animal bites to the Animal Care Division by calling 311.

6. Are animals allows to be sold in public places?: No. By law, animals cannot be sold or traded on any road, street, public sidewalk, commercial parking lot, or any flea market (Ordinance 4.01.008)

7. My dog/cat ran away. How long will the city hold it if it is picked up by an Animal Care Officer?: The City holds all owned animals for a minimum of five business days (Ordinance 4.03.002).

8. Can my dog or cat ride in the back of my pickup truck?: Yes, as long as the dog or cat is confined in a manner that prevents it from falling, jumping, or being thrown out of the vehicle (Ordinance 4.02.004).

9. Can I leave my dog or cat in the car while I shop?: No, a person may not keep an animal in a motor vehicle or other enclosed space in which the animal's health or life is endangered (Ordinance 4.02.004)

10. Is it legal to own snakes within the City limits?: Yes, as long as the snakes are not venomous (Ordinance 4.06.12).

11. How much does it cost to adopt an animal from the City?: Adoption fees are set by the City ordinance. It costs $70 to adopt a dog and $70 to adopt a cat. This fee includes a microchip, a spay or neuter, a rabies vaccination, and other vaccinations that an animal may require.

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Beaumont 3-1-1

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1. What is the purpose of 311?: 311's purpose is to better serve Beaumont citizens by serving as a central point of contact for the City of Beaumont information and services.

2. What are some of the things I can call 311 for?: Water and Sewer issues, Animal Services, Building Inspections, Trash Pickup, Potholes, Street Signs, Traffic Lights, High Weeds, Abandoned Cars,  Parks and Recreation questions, Illegal Dumping, Graffiti, and more!

3. How can I contact 311?: You can contact 311 by dialing 311 or 409-980-8311; emailing Beaumont 3-1-1; or by using the Beaumont 311 App on your smartphone.

4. How do I follow up on service requests?: Beaumont 3-1-1 will send an automatic "Service Request" to the corresponding department for their response. A reference number is assigned to each Service Request and the public can use this reference number to track the status of their request.

5. How do I let someone know about my experience?: You can fill out a 311 customer satisfaction survey here. Please take a few moments to tell us what you think about the City of Beaumont's 311 Service. Your feedback is critical to helping the City improve its 311 experience.

6. Can I call Beaumont 3-1-1 if I am located outside of the city limits?: Yes, if you are located outside of the Beaumont area you can call 409-980-8311 to reach the city's 3-1-1 operators.

7. Will Beaumont 3-1-1 operators be able to respond to calls in languages other than English?: Yes, through the use of a third-party service, 3-1-1 operators are able to connect you with translators who speak various languages and will join the call to assist.

8. Can I use 3-1-1 to sign up for emergency notification requests?: Yes, all you need to do is call 3-1-1 to sign up in order to receive updates on severe weather events, hazardous road conditions, or other emergency notification topics. You will need to provide your name, home or business address, and cell phone number. You can find more information about emergency notification requests by going to the City’s Emergency Management website.

9. Where do I go to report broken street lights?: You can call Entergy at 800-368-3749 to report broken or damaged street lights. You can also go to Entergy's website to report broken or damaged street lights.

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Beaumont Public Transit (Zip)

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1. What are paratransit vans? Am I eligible? How do I signup?

Paratransit vans provide individualized curb-to-curb transportation for people who are unable to use Beaumont Zip’s fixed route buses. “Curb-to-curb” means a van will pick you up and drop you off at any address in Beaumont the customer designates. And if you need extra help, a friendly employee can provide white-glove service for “Assist-to-Door” customers who cannot independently walk or roll from the front door of their home to the van.

Who is Eligible?

The ADA has outlined guidelines. To see if you qualify visit >> https://www.ada.gov/

How Can I Apply?

If you believe you qualify, you can apply for service by filling out an application here.

A decision will be made within twenty-one (21) days – we appreciate your patience as applications are reviewed.

Where Can I Learn More?

Find more info about this program on the Beaumont Transit website.

2. Where do the busses go?: Check out our route information here.

3. How do I find a bus? How much do they cost?: Find a bus and plan your trip via the Transloc app. You can learn about fares and passes here.

4. Are the busses wheelchair friendly?: We are wheelchair friendly! Please review the guidelines here.

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City Attorney

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1. Can the City Attorney's Office help me with my legal issues or give me advice?: No, but you can contact Lone Star Legal Aid at 409-835-4971 or the Jefferson County Bar Association at 409-835-8647.

2. I want to file charges on my neighbor, can I do that in the City Attorney's Office?: No, for Civil Claims contact Jefferson County at 409-835-8475 and chose option #4, and for criminal charges, you can fill out a citizens-compliant form at municipal court located at 700 Orleans Street, Beaumont, TX 77704.

3. My car or property was damaged by the City, how can I be reimbursed?: You can fill out a notice of claim form on our website.

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City Attorney - Texas Torts Claims Act FAQs

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1. What is the Texas Torts Claims Act?

The Texas Tort Claims Act (TTCA or Act) is a set of state statutes that determine when a city or other governmental entity may be liable for accidents or intentional acts that cause property damage or personal injury. The TTCA provides a partial waiver of immunity for the State of Texas and its various political subdivisions, including cities, counties, and school districts. Prior to the adoption of the Act, individuals could not recover damages from cities or other governmental units for injuries or damages caused by the actions of a government employee or officer in the performance of a governmental function. Sovereign immunity (state) and governmental immunity (local governments like cities and counties) serve several purposes. It protects the expense of time and money caused by private litigation and encourages forthright action by public officials. It also protects the government from fraudulent or frivolous suits. In 1969, the Texas Legislature enacted the TTCA. The TTCA waived immunity for a governmental entity that was engaged in a governmental function. A governmental unit in the state is liable for:

Property damage, personal injury, and death proximately caused by the wrongful act or omission or the negligence of an employee acting within the scope of employment if:
1. The property damage, personal injury, or death arises from the operation or use of a motor-driven vehicle or motor-driven equipment; and
2. The employee would be personally liable to the claimant according to Texas law; and
Personal injury and death so caused by a condition or use of tangible personal or real property if the governmental unit would, were it a private person, be liable to the claimant according to Texas law.

Tex. Civ. Prac. and Rem. Code Section 101.021

2. What does this mean?: Generally, local governments, municipalities (cities), counties, towns, and other political subdivisions of the state are immune from most liability under governmental immunity. However, the local government can be liable for certain acts if it waives its immunity by statute. In our state, this statute is the Texas Tort Claims Act (TTCA), which permits suits against governmental entities in limited, specific circumstances.

3. When is the city liable for property damage?: As a governmental entity, the City is liable for property damage only when the use or operation of a motor-driven vehicle or motor-driven equipment causes property damage, injury, or death.

4. What does “motor-driven vehicle” or “motor-driven equipment” mean?: This means any equipment or machinery that needs a motor to operate. Some examples of motor-driven vehicles or motor-driven equipment are excavators, backhoes, bulldozers, trash collection trucks, and City vehicles.

5. What Is Not Considered a “Motor-Driven Vehicle” or “Motor-Driven Equipment”?: Any tool that can operate without a motor and is used by hand, such as a wrench, spade, shovel, digging bar, hammer, and hand saw.

6. What are some common issues the city has no liability for under the TTCA?

As a governmental entity, some of the common issues the City has no liability for under the TTCA include, but are not limited to:

Damage resulting from driving through a pothole
Damage from a sewer backup
Damage from a water main break that is naturally occurring
Damage resulting from driving through a road hazard/debris (e.g., rock bouncing off a truck or pothole, orange barricade, water valve lid)
Damage due to power outages and/or weather-related emergencies (e.g., mandates by the Electric Reliability Council of Texas (ERCOT))

7. If I need to file a claim, what do I need to do?

If your injuries and/or property damages were caused by the use or operation of a motor-driven vehicle or motor-driven equipment by the City of Beaumont, you have 180 days from the date of loss to provide the City of Beaumont with a claim. A failure to timely submit this claim can prevent you from recovering any damages.

You may submit your claim online or by mail sent to:

City of Beaumont
Claims Adjuster
Legal Department
P. O. Box 3827
Beaumont, Texas 77704

8. How long will it take for my claim to be processed?

Once a claim is received by the City of Beaumont, the claim goes through an investigation process. The City of Beaumont strives to respond to all claims within 30 days from receipt.

Please note: If you have any questions about how to file a claim or the status of your claim, please contact:

Marisa Arceneaux
Liability Administrator
Email Marisa Arceneaux
Phone: 409-880-3715

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City Clerk

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1. How do I submit an Open Records Request?

You may submit a request via online submission, mail-in, fax, or in-person. All requests must be in text form, and therefore cannot be submitted via telephone.

The written request should:

Reasonably identify the records needed/requested.
Include the mailing address, phone number, or other means required to contact you regarding the request.

There are no specific forms required for submitting an Open Records Request.

Also, see:

2. What records are maintained by the City of Beaumont?

Contracts
Agreements
MOU's
Resolutions
Ordinances
City Minutes
City Agenda
Election Records
Financial Records (Budgets, Capital Program Budget)
Subdivision Plats as the City takes them over
Information of Historical Value

3. What records are NOT maintained by the City of Beaumont?

Divorce Decrees

Contact Jefferson County's District Clerk's Office
Phone: 409-835-8580

Probate, Criminal Background, Marriage, Assumed Name Information

Contact Jefferson County's County Clerk's Office
Phone: 409-835-8475

Property Taxes

Contact Jefferson County Tax Assessor's Office
Phone: 409-835-8516

Real & Business Personal Property Ownership / Appraisal Information

Contact Jefferson County Appraisal District
Phone: 409-840-9944

4. What information is required for an open records request?

Employee name and/or job title (for example: Joe Smith or the Director of the department that records pertains to).
An email address if known (for example: search Joe Smith's email for all messages to or from whatever keywords that would better help the City conduct the search).
Phrase or keywords that they would like searched for in the email (for example: search for "loose dogs" in the following employee's email).
The date range of email searches if applicable.
- Please be advised, there could be a charge for the requested information. To find the guidelines on the Charges for providing Copies, go to the 'Fees' tab.
For questions regarding this process, contact the Public Information Office at 409-880-3745. Please note that all Open Records must be in writing.

5. What information can I find in the Public Information Portal?

In the Public Information Portal, citizens can find:

City Clerk
- City Council Minutes
- City Ordinances
- City Resolutions
Beaumont Fire and Rescue Public Files
Tyrrell Historical Library Digital Archives

6. Are there any fees associated with requesting open records?

Yes, here is a full list of fees for each type of record.

Description	Cost
Notary Fees	$5
City Charters	$5
Certifications	$1
Standard Paper Copies	$0.10/page
Nonstandard Paper Copy (11 by 17, green bar, blue bar)	$0.50/page
Programming Fee (creating a new program)	$28.50/hour
Labor Cost (locating, compiling, reproducing public information)	$15/hour
Diskette	$1
Magnetic Tape	Actual Cost
Data Cartridge	Actual Cost
Tape Cartridge	Actual Cost
Rewritable CD (CD-RW)	$1
Non-Rewritable CD (CD-R)	$1
Digital Video Disc (DVD)	$3
VHS Video Cassette	$2.50
Audio Cassette	$1

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City Communications

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1. What does the communications Department do?: Our job is to communicate to the public what the City has done and what we are doing, increase transparency and build trust between the citizens and the City, and raise awareness of City departments, divisions, programs, and services. We help promote everything from public works and infrastructure that keeps the city running (roads, streets, water, drainage) to quality-of-life programs that make you want to live, stay, and play here.

2. What channels do you use to reach citizens?: We utilize as many digital and traditional media channels as we can to reach as many residents as possible, which includes: social media (City of Beaumont Facebook, City of Beaumont Instagram, City of Beaumont Twitter, City of Beaumont Linkedin, City of Beaumont Nextdoor, City of Beaumont Youtube), press releases/news alerts, email and E-newsletters, TV (Channel 4 - our public access channel), the website, and on occasion, direct mail or text, emails, and calls for emergency alerts. We also have partnerships with local media outlets in TV and print and local businesses and organizations we share information with.

3. What's the best way to stay up-to-date with what's going on in the city?: You can follow us on social media, tune in to channel 4, our public access channel, stay up-to-date with City Council, attend your local neighborhood association meetings, visit the City of Beaumont website, and subscribe to "City News" and alerts.

4. Can you share my event/organization with citizens?: Unless the city is a partner or has a vested interest in the project or program, we cannot promote private citizens, organizations, or businesses.

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Community Development - Historic District

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1. Is the Oaks Historic District a Homeowner's Association?: No, there is no homeowners association for the Oaks Historic District. There is a neighborhood association you can join at your own pleasure for a small yearly fee. For more information, visit their website: Oakshistoricdistrict.org.

2. What are the fees for permits?: All permit fees can be found in our Code of Ordinances, Section 24.01.002: Fee schedule.

3. Are there any steps to take after I have obtained a Certificate of Appropriateness?: If applicable, you may need a building permit. You can schedule required inspections through the Building Codes Division. You may proceed with your project once you have an approved Certificate of Appropriateness and building permit.

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Community Development - Historic District - Certificate of Appropriateness

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1. What is a Certificate of Appropriateness?

A Certificate of Appropriateness is designed to protect the integrity of structures within the district.

This certificate is required for most exterior alterations and repairs for structures located within the bound of The Oaks Historic District, as well as properties with a Historic Designation located within The City of Beaumont.

2. What projects require a Certificate of Appropriateness?

All exterior alterations and repairs require a Certificate of Appropriateness. All structural work will also need a building permit. Actions requiring application are the instillation or replacement of:

Fences

Paint (even repainting a property the existing color)
Signs
Pavement (driveways, walkways, bricked paths)
Exterior Features (windows, bricks, siding, doors, roofing, lights, etc.)
Demolition (including accessory structures)
Construction of new structures (including accessory structures and additions)

When listing a reason for a request please be specific and include all details such as materials, paint colors, etc.

3. What do you need to include in your application?

Please attach photos or sketches of proposed changes such as paint colors with the name of the colors. Sketches of existing windows and proposed windows, existing roof types with proposed roof types.

Lastly, please be sure that your application has a valid email, address, and phone number for office staff to contact you should your application require more information.

4. How do I apply for a Certificate of Appropriateness?: You can apply for permits, see the full list of permits, and check the permit application status on our online portal. For first-time users, you must create an account. Certificates are valid for a period of six months from the time of issuance, and the fee is $20.

5. Is a Certificate of Appropriateness a permit for work?: No, a Certificate of Appropriateness is an approval from the Planning staff to ensure the integrity and preservation of structures as the home lies within the Oaks Historic District. If required, building permits must be obtained in conjunction with an approved certificate.

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Community Development - Housing Services

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1. Does the city offer new construction loans?: No. The city has a Down Payment Assistance program for first-time, qualified home buyers.

2. Does the city offer rental assistance or utility assistance?: Not at this time. The city did receive funding during Covid-19 to assist our residents with rent payments and that fund has been exhausted.

3. I need help with housing. Are you the housing authority?: We are a separate entity. You can learn more about Beaumont Housing Authority on BMTHA.org.

4. How often is the Community Development Block Grant application open?: The CDBG application is open once annually on our website.

5. How are the community development advisory council members chosen?: These members are appointed by Council to serve a two-year term.

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Community Development Block Grants (CDBG)

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1. Does the city offer new construction loans?: No. The city has a Down Payment Assistance program for first-time, qualified home buyers.

2. Does the city offer rental assistance or utility assistance?: Not at this time. The city did receive funding during Covid-19 to assist our residents with rent payments, but that fund has been exhausted.

3. I need help with housing. Are you the housing authority?: We are a separate entity. You can learn more about Beaumont Housing Authority on BMTHA.org.

4. How often is the Community Development Block Grant application open?: The CDBG application is open once annually, and dates and instructions are announced on our website.

5. How are the community development advisory council members chosen?: These members are appointed by Council to serve a two-year term.

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Convention & Visitors Bureau

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1. What is a CVB? What do they do?: CVB stands for Convention and Visitor's Bureau. It's a marketing organization dedicated to the promotion of Beaumont to encourage people to visit the area, positively promote the city, and offer free resources for trip planning, programs, and events, which also benefit and improve the quality of life in the local community. There's everything from free wedding and family reunion planning services to free weekly yoga classes and kid's crafts at Cattail Marsh.

2. Why are my tax dollars being used to fund these programs?: They're not but you benefit from them. The CVB is a non-profit entity. All programs are funded by Hotel Occupancy Tax (HOT), which is a percentage assessed on overnight hotel stays in the area, which is why we always want to encourage more overnight visitors. HOT Taxes actually help offset your local taxes.

3. Wait, this helps lower my taxes? How can I help?: Share what you love about the area and promote the positive things to do in Beaumont. Help correct misinformation you see. Or at the very least, don't jump in on the negative conversations. Become a Localist and help us spread the good word. Localist are the "community voice" of Beaumont, passionate locals that rally around the growth and vision of Beaumont.

4. How can I get a t-shirt/Beaumont swag?: You can earn t-shirts, socks, mugs, and other promotional items for free through the Localist Program simply by sharing your love of the area online. A variety of branded items are also available for purchase at the Tyrrell Park Nature Center gift shop, which as a non-profit, all goes back to supporting Cattail Marsh and the Nature Center. You can also purchase a variety of items on ShopBMT, which is run by Beaumont Events.

5. What is the CVB's mission?: We’re glad you asked! Check out our full Convention and Visitors Bureau Marketing Plan and Mission (PDF).

6. Can you promote/share my event?: We do as much as we can to promote events in Beaumont and the greater Southeast Texas region. Check out our submission policy and if your event meets the criteria, you can submit it for possible inclusion.

7. Is the Convention & Visitor's Bureau the same as the victor's center on I-10?: No, Ben J. Rogers on I-10 is the regional visitor's center funded through Jefferson County tax. The Convention and Visitor's Bureau at 505 Willow Street is open to the public Monday through Friday 8 am to 5 pm. They provide free brochures, maps, and promotional materials for all the area attractions. You can also rent a Beaucycle here, grab a cup of coffee, and ask our amazing staff about their favorite places in Southeast Texas.

8. What does the Convention Sales team do?

The Meet Beaumont team is here to assist with any meeting or event you want to hold in Beaumont. From site selections and program planning to tours and accommodation bids, they offer free services that include hospitality packets, dignitary liaisons, public relations, information tables, registration assistance, welcome banners and signage, and promotional items.

Please note: Stipulations apply and all information is required four weeks prior to the event. Get in touch to learn more.

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Election FAQs

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1. What should I bring to vote?

An acceptable form of photo ID

If you are 18-69 years old, then you may use an approved photo ID that is expired for up to 4 years. If you are 70+ years old, then the photo ID may be expired for more than 4 years.
If you do not have a photo ID, then you may fill out a Reasonable Impediment form, and use a supporting form of ID:
- Voter registration certificate, or
- Certified US (including territory) birth certificate, or
- Current utility bill, bank statement, paycheck (must show your name and ANY address) or
- Government check (must show your name and ANY address) or
- Any other government document showing your name and ANY address (examples: an out-of-state license, a government employee ID)
Voters who do not have an acceptable form of ID or a supporting document with them may vote on a provisional ballot but must come to any of our ten branch locations within six days after the election to verify their identification (also known as “curing”).
Library cards of any kind (Beaumont Public Library System) ARE NOT acceptable forms of ID.

Your printed sample ballot or handwritten notes

Phones, tablets, laptops, and other electronic devices are not to be used within 100 feet of the entrance of a vote center. It is against the law, as they can be used as recording devices.

An assistant, if needed

If you need help in the voting booth, you may bring someone to help you read the screen. You must notify the presiding judge so that your helper can take an oath and sign the appropriate paperwork, swearing they are not forcing you to vote against your will or persuading you to vote a certain way.
If you are deciding to vote in person, rather than use your mail ballot, then bring your mail ballot to surrender.
If you do not bring your mail ballot with you, no problem. The election workers will set you up so that you can vote provisionally.

2. What assistance is available at a voting center?

The ballot is available in four languages: English, Spanish, Vietnamese, and Chinese
Voting machines let you increase the font size or contrast on the screen
Curbside voting is available at every location for those who need it. You just need to ring the buzzer under the blue sign that is set in the parking lot.
Accessibility booths that are wider and have a separate control to accommodate mobility devices or a chair
Remote interpreters for those who need language assistance (i.e. American Sign Language, Arabic, Hindi)
Voting machines can hook up to components for voters with disabilities (i.e. Sip and Puff devices, headphones)

3. Is there straight ticket voting?: You must manually select each of your choices for every contest. Candidates will have the party they are affiliated with listed under their names.

4. How do I know my ballot was cast?: After you print your ballot from the voting machine, you must scan your printed ballot into the machine near the exit. The Scan records your vote digitally two different ways, and stores the paper ballot in the secured box it sits on. When you see the American flag on the screen, you have successfully cast your ballot. For multiple pages of ballot paper, insert the pages one at a time and wait until you see the flag before repeating the process with your second sheet.

5. What does "curing" a ballot mean?

To cure your ballot means to fix an error so that it can be officially counted.

If you voted provisionally because you did not have an appropriate ID or supporting document, then you must cure your ballot within six days of the election.

6. How do I get a mail-in ballot?: Mail-In Ballots must be requested at the beginning of every year from the County Clerk’s office (409) 835-8475. See more information on their website.

7. What if my mail-in ballot was returned for corrections?: Contact the County Clerk’s office (409)835-8475 and they will walk you through the necessary changes.

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Emergency Management

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1. Can I get a tour of the 911 and Emergency Operations Centers?: Group tours of the 911 Operations Center and the Emergency Operations Center (EOC) are available by appointment. An appointment can be made by calling 409-980-7227.

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Emergency Management - Emergency Assistance Registry

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1. Do I have to fill one STEAR form out for each individual with additional assistance needs?: Yes, each individual who needs assistance during an emergency event must register to register. Nursing homes or assisted living facilities should fill out the "facility form" rather than the individual form.

2. Can a STEAR form be filled out for someone else?: With their permission, a family member or volunteer can register another individual through 2-1-1 or by filling out a registration form.

3. How long will my information be kept in the system?: Your information will be kept in the system for 1 year. You should re-register after that time period.

4. What do I do if move or no longer need assistance?: You should contact 2-1-1 to re-register if you move or no longer need assistance. You can also contact your local Emergency Management Coordinator to be removed from the system.

5. Does registration with STEAR guarantee I will be evacuated during an emergency event such as a hurricane?: No, your information will be provided to participating local governments for their use in developing emergency management plans and to assist them in preparedness and response activities. Each local government uses the information in different ways and registering in the system does not guarantee that you will receive additional assistance during an event. Contact your local Emergency Management Coordinator to determine their level of participation in this program.

6. Will I receive confirmation that I have successfully registered?: You will not receive confirmation from the State if you register. If you fill out the form and fax or email it to the contact information on the form and they have questions or cannot read your writing, they may contact you to clarify the information. In addition, a local government representative MAY contact you to confirm that they have the correct information or to clarify information provided.

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Emergency Management - Emergency Notifications

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1. What is the STAN service?: The Southeast Texas Alerting Network (STAN) service allows authorized personnel to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With the STAN service, authorized users can send thousands of messages in minutes. Only authorized officials are allowed access to the system.

2. How does the service work?: Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.

3. What types of messages will be sent using the service?: Any message regarding the safety or welfare of our community would be disseminated using the STAN service. Examples would include: evacuation or shelter-in-place notices, severe weather warnings and updates, hazardous traffic or road conditions inside the city or affected local routes, and any other situation that could impact the safety, property, or welfare of our citizens.

4. Does the STAN service replace other systems that have been used to provide time-sensitive information to residents?: Information from all providers, even previous providers, are incorporated into this system's databases.

5. Is my telephone number included in the notification database?: It is our intention and hope that every residence and commercial facility in our community be included in the notification database. The City has access to all phone lines for emergency calls through the 911 system. Additionally, you may request to have a special or cellular number be entered into our database for priority calling.

6. May I use a cell phone as my notification database listing?: Yes, we can accept cell phone numbers in the database and encourage you to request that your number be included.

7. What precautions are being taken to protect personal information?: Southeast Texas Alerting Network (STAN™) is a service of The NTI Group, Inc. (NTI). NTI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. NTI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between NTI and its customers using email or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. NTI also retains an external, independent security firm to perform annual security audits.

8. Will the STAN service work if I have a call screening system on my phone?: There are several varieties of call screening devices which use differing protocols for screening. In general, the system has been found to work with these devices; but, some may require some type of pre-programming to allow our city's telephone number to pass through. We may conduct periodic test to assure that messages are being delivered to numbers in the notification database.

9. If I am a non-resident home or condominium owner, what phone should be listed in the notification database?: For non-residents or owners who reside out of our city, you may request a cellular phone number be included in our database to contact during emergency situations.

10. For non-residents or owners who reside out of our city, you may request a cellular phone number be included in our database to contact during emergency situations.: Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers.

11. My primary phone or my second listing is a cell phone with a non-local area code. Will the STAN service call numbers outside the area?: Yes. The area code does not impact whether or not a call is made.

12. How does the STAN system respond to busy signals or no-answer situations?: For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for No-answer and Call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call.

13. I was not able to listen to the entire call. Is there a way to repeat the message?: Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.

14. I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?: Repeating or looping of messages happens when the system detects excessive noise in the background. This can be caused by loud radio/television volumes, people talking, or busy traffic noise. When you receive the next call, say "hello" once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.

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Emergency Management - Emergency Preparedness

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1. Where can I get sandbags?

The city of Beaumont does not distribute sandbags on a routine basis; however, in the event of a voluntary evacuation order or a localized incident of heavy flooding there may be temporary availability on a limited basis.

Local Jefferson County precinct offices Number 4 on Boyt Road and Precinct Number 1 on Highway 90 have may some.

However, the best and quickest option is a local purchase through a home-improvement store.

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Emergency Management - Hurricane Evacuation Tips

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1. How do I know when to evacuate?: Listen regularly to your local radio or television stations when the threat of tropical storms or hurricanes exists. Pay close attention when such storms threaten your local area. If it appears that a storm may affect the local area, local officials may order or recommend that residents evacuate and also provide instructions about what people in those areas should do. Be ready to follow the instructions given by local officials. Because it takes time to evacuate heavily populated areas, evacuations may be recommended well before the storm makes landfall.

2. Who should consider leaving before hurricane evacuation is recommended for the general public?

People who live in low-lying or flood-prone areas or on barrier islands. Tropical storms and hurricanes often produce heightened seas and tides that may affect these areas long before the storm makes landfall.
People who live in mobile homes near the coast, or are concerned about the structural stability of their home, should plan to evacuate any time a storm threatens. Even less powerful hurricanes can produce high winds capable of damaging or destroying mobile homes.
People towing boats or trailers or driving recreational vehicles or other high-profile vehicles should leave early. Some roads and bridges may be closed to high-profile vehicles due to high winds before they are closed to cars.
People traveling with young children, elderly family members, or people with special needs. If you wait to leave until a general evacuation is recommend, traffic will be heavier and the weather may be worse, lengthening the time you will have to spend in your car getting to your destination.

3. What should I do if I need help to evacuate?

Preferably make arrangements with your family members, friends, or neighbors to assist you before you need to evacuate. Most people will be glad to help if they know you need assistance.
If you do not have friends or family to assist you, listen to your radio or TV for information on provisions being made to assist those who need assistance in evacuating. If necessary, contact 211 to let them know who you are, where you live, and what kind of help you need. Do not wait until the last minute to call for assistance or local authorities may be unable to assist you.
If you are experiencing a life-threatening situation, call 911.

4. What should I take with me?

License or Identification card with photo
Your medications, extra eye glasses, hearing aids and other essential items
A flashlights with batteries, if you don't already have one in your car
A battery-operated portable radio, if you don't have a car radio
Water or other beverages to drink on your trip
Non-perishable foods to eat on your trip
Spare clothes and shoes
Soap, shampoo, and other toiletries
Important papers, including deeds and wills
Contact numbers of friends, family members, physicians, and your insurance agent
Money, checks, travelers' checks or credit cards
An inventory of your personal belongings and any photographs or videotapes of your possessions

5. If I plan on going to a public shelter, what additional items should I take?

Public shelters are austere facilities that provide temporary housing for evacuees. Most shelters do not have beds or cots, so you will probably be sleeping on the floor. So pack as if you were going camping. Bring:

Sleeping pads or air mattresses
Blankets or a sleeping bag for each person
Robe and shower shoes
Books, cards, games and quiet toys for children

6. What should I not take to a public shelter?: Alcoholic beverages, weapons, and drugs are not allowed in public shelters.

7. Why should I carry food and drinks in my car?: Stopping for food or drinks during a large-scale evacuation may significantly delay you in getting to your destination. Some restaurants and stores along hurricane routes may be closed and those that are open are likely to be very crowded. Additionally, once you leave the evacuation route to purchase food or drinks, it may be difficult to re-enter the flow of traffic.

8. What can I do to help others?: Check on friends and neighbors to make sure they have transportation or to see if they need help in getting essential items together so they can be ready to evacuate. Assist them if you can. If you cannot, help them get in touch with the local emergency management office.

9. How do I know where to go in an evacuation?

Decide early on where you will go when a hurricane threatens so that you can make preparations. Your general objective should be to move away from the coast and well inland.

If you want to stay at a hotel or motel, make reservations as soon as it becomes apparent that you may have to leave. If you are trying to find a suitable hotel or motel:
- If you've previously stayed somewhere that was satisfactory, call that place.
- If prefer a particular hotel or motel chain but need help in finding a location within reasonable driving distance, call Toll-free Directory Assistance at 800-555-1212 and ask for the toll-free number for that hotel/motel chain. You may also make reservations at most major hotel/motel chains and many bed and breakfast facilities over the Internet.
- For major cities, the local Convention and Visitors Center can usually provide you information on hotels and motels; many Convention and Visitor Centers can also be accessed through the Internet. In smaller towns, the local Chamber of Commerce can generally tell you what accommodations are available locally.
If you plan to stay with family or friends, call them in advance so they may plan for your arrival. If your plans change, be sure to inform the person with whom you intended to stay so that they don't worry.
Let your family and friends know where you can be reached.
Make sure you choose an alternative destination in the event you are unable to get to your first choice.

10. What if I want to stay in my RV or camping trailer?: Keep in mind that both tropical storms and hurricanes often produce torrential rains and tornadoes well inland. If you plan to stay in an RV or trailer, you might want to avoid campgrounds located adjacent to streams and rivers or whose only access is via a low water crossing. And you may want to seek a campground that has some sort of stout building that could be used as a tornado shelter.

11. Re-entry: How do I get back in the City after a mandatory evacuation is called?

There is no longer a Hologram program. Re-entry will be determined on a case-by-case basis following initial assessment of the City. Safety considerations will be paramount, and arrangements will be made if any area of town is restricted.

If any additional businesses or personnel are needed to get essential city services operational before the Mandatory Evacuation order is lifted, we will use all media forms (as identified below) to disseminate who is eligible to return to the City.

We will provide public information messages throughout all events. These alerts will provide current conditions that exist in the city, status of mandatory evacuation order, and notification of any areas of the city that remain restricted if the evacuation order is lifted. The information will be disseminated through the media, and posted on the following websites:
Beaumont, Texas
South East Texas Information

There will also be detailed information updates about the incident, safety messages, advisories, etc. Our goal is to quickly assess critical infrastructure, such as water pressure, potable water, street accessibility, electric power grid, fuel, hospitals, major industry with hazardous material, critical governmental services, etc. If the infrastructure can support citizens returning, our goal is to allow re-entry as quickly as possible. If a particular area is unsafe, re-entry to that area may be limited to essential personnel as noted above.

If you return without permission, you are only delaying the assessment and hindering street clearing, power restoration, adequate water pressure, etc. It slows the recovery and essential restoration process.

12. How to obtain Sandbags?: The City of Beaumont does not distribute sandbags on a routine basis. However, in the event a "Voluntary Evacuation Order" is issued, or a localized heavy flooding impact threatens, there may be temporary availability of a limited number of empty sandbags for each household. Instructions on how to obtain those sandbags and the process for filling them would be publicized during the time of availability

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Emergency Medical Services (EMS)

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1. How am I billed?

City of Beaumont EMS responds to 911 calls within Beaumont. We partner with the Beaumont Fire Department as first responders who provide assistance prior to our arrival. Beaumont EMS charges a user fee, just like your doctor's office or the hospital emergency room.

By providing the EMS crew your insurance coverage information, our staff can bill your insurance provider, Medicare, Medicaid, MAP or workers compensation directly, so you can focus on a speedy recovery.

With Beaumont EMS, patient care does not end at the hospital emergency room. Our billing services are all done in-house so we can insure the same high-level customer service as we provide in our 911 Center and on the ambulances.

Update/submit new billing information.

View the Privacy Notice (PDF).

2. How do I contact the billing office?: Our billing office is reachable by phone at 409-880-3148 or by emailing EMS Billing. Office hours are Monday through Friday, 8 am to 5 pm.

3. Can I Get a Copy of Medical Records?

Patients

Patient request for medical records can be made by telephone at 409-880-3963. The patient must come in person, with a picture ID, to pick them up. If the patient cannot pick up their records due to a valid reason, a representative for the patient can pick up their records with a letter signed by the patient and picture IDs for both the patient and representative. There is a two business day turn around time from request to pick up medical records.

Attorneys & Record Company Requests

How do I get a copy of a medical record and billing statements?
Mail requests to:
3040 College Street
Beaumont, TX 77701
77705-2251
or
Fax requests to 409-832-2945
Is there a fee?
There is a $50 fee for a medical and/or billing search and $5 for each affidavit or set of cross questions.
What is considered a "rush request"?
A rush request will be handled as quickly as possible, but with the same procedures as all other requests.
Do we need to provide pre-payment for the records?
Pre-payments are not required. An invoice will be sent.
How long are medical records kept?
Medical records are kept for five years.
Do you accept Letter of Protections?
No, we do not accept Letter of Protections.

4. How Do I Pay?

What forms of payment do you accept?
Payment can be made by cash, check, money order and most credit cards: Master Card, Visa, American Express and Discover. FlexCards are not accepted.
Do you accept payment plans?
Yes, we will work with you to setup a payment plan that best meets your needs.
Where do I send my payments?
Send your payments to:
City of Beaumont
Central Collections Division
P.O. Box 3827
Beaumont, TX 77704

If you mail your payments include your account number. Do not send cash through the mail.

5. Do You Accept Insurance?

Will EMS file a claim with the insurance company?
As a courtesy, EMS will file the claim if complete insurance information and a signature to pay the provider are received. EMS has 90 days from the date of service to file the claim to private insurance companies and Medicaid. If the insurance information is not received in enough time to allow for timely filing the patient will have to file the claim themselves.
Does the City accept retroactive Medicaid?
According to the Texas Medicaid Provider Procedures Manual Vol. 1, September 2012, "If a person is not eligible for medical services under Texas Medicaid on the date of service, reimbursement for all care and services provided must be resolved between the provider and the client receiving the services. Providers are not required to accept Medicaid for services provided during the client's retroactive eligibility period and may continue to bill the client for those services." As of October 1, 2012, the City of Beaumont declares that it is under no obligation to accept Medicaid for services provided during the client's retroactive eligibility period and may continue to bill the client for those services.
Why am I receiving a bill when I gave my insurance information to the paramedic?
The paramedics' number one priority is the treatment and care of the patient. Sometimes complete insurance information is not documented.
How much will my insurance pay?
Insurance companies pay claims based on the type of coverage each individual policy provides. To determine this you must read the contract you have with your insurance company. Medicare and Medicaid will absolutely not pay if you are not transported to a hospital. Medicare and Medicaid will also not pay if you are transported and they do not consider the reason for the transport to the hospital as life or limb-threatening. Beaumont EMS does balance bills for any unpaid amount not received from the insurance company.
Why am I getting a bill when my insurance is paid?
Beaumont EMS balances bills for all non-Medicare, Tricare, VA, Medicaid, and Worker's Compensation insurers. We do not have contracts with private insurance companies therefore we do not waive any unpaid portion of the bill.
If I was involved in an automobile accident, what insurance information do I need to provide?
Auto insurance, if you have personal injury protection (PIP), would be the primary insurance to file. If there is no PIP then submit your medical insurance information.
If I was injured on the job, what information do I need to file a claim?
We need the name of the employer, their physical business address, and the name of their worker's compensation carrier.

6. Can EMS Reduce the Bill?

As a governmental agency, Beaumont EMS is not able to adjust an outstanding balance and the State Constitution prohibits us from forgiving any debts that are owed.

The Texas Constitution: Article 3 - Legislative Department, Section 55 - Release or extinguishments of indebtedness to State,County, Subdivision, or Municipal Corporation. The Legislature shall have no power to release or extinguish, or to authorize the releasing or extinguishing, in whole or in part, the indebtedness, liability or obligation of any corporation or individual, to this State or to any county or defined subdivision thereof, or other municipal corporation therein, except delinquent taxes which have been due for a period of at least ten years (Amended November 8, 1932).

7. The Patient Has Passed Away, What Happens to the Bill?: If the patient has a surviving spouse, the spouse is responsible for the bill. If the patient had insurance we will file the claim and balance bill the surviving spouse. If the patient is not survived by a spouse the executor of the estate is responsible for ensuring payment. If there is no estate, no insurance and no spouse the account is put on an indefinite hold. We must receive documentation that there is no means to pay the account and a copy of the death certificate.

8. Does Beaumont EMS Bill the Person that Causes the Accident if it Was Not the Patient's Fault?: No, Beaumont EMS only bills the person that used the service.

9. I Did Not Call EMS, Why am I Receiving a Bill?: If you were provided a service that has a fee, you will be billed. You have the right to refuse treatment and transport.

10. What is the Cost of Being Treated and/or Transported by EMS?

Cost is based on the type of service that was provided, either Advanced Life Support (ALS) or Basic Life Support (BLS). There is also a difference if the patient was transported or not. Cost can be as low as $165 for an aid at scene to a minimum of $740 for a BLS transport for only one mile. Fees are approved by the City Manager.

Fees

Assessment - No Transport $165
BLS Emergency Transport $725
ALS-1 Emergency Transport $775
ALS-2 Advanced Life Support $775
Mileage - per mile $15

11. Why is There a Charge When I Pay City Taxes?

The cost to operate Beaumont EMS is funded by the various revenue sources of the City of Beaumont, in addition to fees charged to the patients who use the services.

Beaumont EMS takes all 911 calls seriously, and therefore when anyone initiates a call to 911 the emergency system is activated to dispatch a "unit" to the patient. This takes an ambulance unit "out of service" to respond to any other 911 calls, meaning they cannot go on any other emergency calls until they are "cleared" with the patient and with 911 dispatch. Therefore, that unit is being dispatched solely for the patient's care and safety; that unit thus became unavailable to any other calls. There is a cost for the activation of the emergency system, the dispatching of a unit and the medical assistance provided to the patient.

12. Does calling an ambulance get me seen quicker in the ER?: Calling an ambulance does not automatically get you seen faster if your condition does not warrant it. The ER nurse triages your condition to determine your acuity level.

13. Is there a charge if an ambulance provides a service?: Beaumont EMS charges a user fee, just like your doctor's office or the hospital emergency room. By providing the EMS crew your insurance coverage information, our staff can bill your insurance provider, Medicare, Medicaid, MAP or workers compensation directly, so you can focus on a speedy recovery.

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Environmental Health

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1. How long does a Temporary/Special Event Food Permit last?: A Temporary Event permit is a maximum of 14 days and a Special Event Permit is a one-day event.

2. When does my food permit expire?: Food permits expire on December 31st of every year.

3. How much is a Mobile Food Unit permit?: Low-risk (snow cone and ice cream mobile units) permits are $100 per year. High-risk (full menu temperature foods) permits are $250 per year.

4. Can I sell food I made at home to a food establishment?: Food prepared in a private home may not be used or offered for human consumption in a Food Establishment.

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Event Services

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1. How can I book an event at the Event Centre, Jefferson Theatre, Julie Rogers Theatre, Civic Center, Tevis Room?: Contact the Event Services department at 409-838-3435 or email Event Services department.

2. Where do I find information about upcoming events?: Visit Beaumont Events, follow Beaumont Events on social media or download the Beaumont Events app.

3. How can I become a vendor or performer at a City sponsored event?: Contact the Event Services department at 409-838-3435 or email Events.

4. How do I close a street for my special event or how do I host a 5K run/walk?: Contact the Beaumont Police Department Traffic Division at 409-980-7271.

5. I want to host an event - what do I need to know?: We're glad you asked! Check out our handy special events guide for everything you need to know about hosting an event in Beaumont.

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Finance

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1. Where can I find the most current financial statements for the City?

Explore the Annual Financial Reports.

2. Where can I find the most current budget for the City?: Browse the adopted budgets.

3. Where can I find unclaimed property from the City?: Search by name and submit a claim for refund (PDF).

4. Who applies for grants for the city?: Each department of the City is responsible for applying for their own grants based on the needs of their department.

5. Who oversees grants once they are awarded?: Typically, there is someone designated from each department who, alongside the Grants Accountant in the finance department, oversees and manages the grants.

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Finance - Central Collections

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1. How am I billed?

Update/submit new billing information.

Instructions to pay EMS and accounts receivable invoices may be found on the back of your invoice. If you have any questions please call 409-880-3772.

2. Can I get a copy of my invoice?: Patient requests for invoices may be made by phone at 409-880-3148 or by coming to City Hall (801 Main Street, Suite 110). The person must have a picture ID.

3. Do you accept insurance?

According to the Texas Medicaid Provider Procedures Manual Vol. 1, September, 2012, "If a person is not eligible for medical services under Texas Medicaid on the date of service, reimbursement for all care and services provided must be resolved between the provider and the client receiving the services. Providers are not required to accept Medicaid for services provided during the client's retroactive eligibility period and may continue to bill the client for those services." As of October 1, 2012, the City of Beaumont declares that it is under no obligation to accept Medicaid for services provided during the client's retroactive eligibility period and may continue to bill the client for those services.

Why am I receiving a bill when I gave my insurance information to the paramedic?

The paramedics' number one priority is the treatment and care of the patient. Sometimes complete insurance information is not documented.

How much will my insurance pay?

Insurance companies pay claims based on the type of coverage each individual policy provides. To determine this you must read the contract you have with your insurance company. Medicare and Medicaid will absolutely not pay if you are not transported to a hospital. Medicare and Medicaid will also not pay if you are transported and they do not consider the reason for the transport to the hospital as life or limb threatening. Beaumont EMS does balance bill for any unpaid amount not received from the insurance company.

Why am I getting a bill when my insurance paid?

Beaumont EMS balance bills for all non-Medicare, Tricare, VA, Medicaid and Worker's Compensation insurers. We do not have contracts with private insurance companies therefore we do not waive any unpaid portion of the bill.

If I was involved in an automobile accident, what insurance information do I need to provide?

Auto insurance, if you have personal injury protection (PIP), would be the primary insurance to file. If there is no PIP then submit your medical insurance information.

If I was injured on the job, what information do I need to file a claim?

We need the name of the employer, their physical business address and the name of their worker's compensation carrier.

4. Can EMS reduce the bill?

As a governmental agency, Beaumont EMS is not able to adjust an outstanding balance and the State Constitution prohibits us from forgiving any debts that are owed.

5. The Patient Has Passed Away, What Happens to the Bill?: If the patient has a surviving spouse, the spouse is responsible for the bill. If the patient had insurance we will file the claim and balance bill the surviving spouse. If the patient is not survived by a spouse the executor of the estate is responsible for ensuring payment. If there is no estate, no insurance and no spouse the account is put on an indefinite hold. We must receive documentation that there is no means to pay the account and a copy of the death certificate.

6. What forms of payment do you accept?: Payments can be made by cash, check, money order and most credit cards: MasterCard, Visa, American Express and Discover. Flex Cards are not accepted.

7. Can I make a payment online?: Yes, for more information visit the ACI website.

8. Do you accept payment plans?: Yes, we will work with you to setup a payment plan that best meets your needs.

9. Where do I send my payments

Send your payments to:
City of Beaumont
Central Collections Division
P.O. Box 3827
Beaumont, TX 77704

If you mail your payments include your account number or payment stub. Do not send cash through the mail.

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Finance - Purchasing

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1. Do you have to be a registered vendor with the City to bid on projects?: You do not have to be a registered vendor with the City to bid on our projects. However, once awarded work, you will need to register to receive a purchase order and payment.

2. Do you have to have insurance to do work for the City?: Yes. Before a vendor or their employees can perform work on City property, they must provide the required insurance. The correct insurance will be requested from the vendor by the Purchasing Division before a purchase order will be issued to proceed with the work.

3. Is City required permitting waved for City awarded contracts?: No. Any permitting required to perform work in the City will still be required for all City projects.

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Finance - Purchasing - Bid Information

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1. What are the types of bids?

There are two types of bids: Formal and Informal.

A Formal Bid is for products or services that are estimated to cost over $50,000. This bid is advertised in a local newspaper and on the City Website. All responses are submitted to the City Clerk, opened publically and read aloud on Thursdays at 2 pm (CST) in the Beaumont City Council Meeting Room.
An Informal Bid is for products or services that are estimated to cost under $50,000 but over $3,000. This bid is only advertised on the City website and all responses are received in the Purchasing Office.

2. Are there any exceptions to Formal bids?: Not every purchase over $50,000 requires formal bidding. Exceptions include, but are not limited to: personal, professional, or planning services; acquisition of land for rights-of-way; emergency purchases; and items with only one source.

3. How does the City obtain their list of vendors to contact with bid solicitations?: The Purchasing Division maintains a list of vendors classified by the type of products or services they provide. If a company has provided a vendor application to the City for the product or service to be solicited, and the database prints out their information, the vendor should receive a copy of the bid solicitation. However, it is the vendor's responsibility to monitor the Bid Opportunities on this site.

4. Where are the legal notices for Formal bids posted?

All formal bid opportunities are available from the following sources:

The Examiner - Local Newspaper
The Examiner - Local Newspaper
The Beaumont Enterprise - Local Newspaper
City of Beaumont website
Purchasing Division Office - City Hall, 801 Main Street, Suite 315, Beaumont, TX
Golden Triangle Minority Business Council - Beaumont TX
Phone: 409-835-0161
Associated General Contractors (AGC) - Beaumont, TX
Phone: 409-835-6661
FW Dodge Reports - Houston, TX
Phone: 713-629-4895
Construction Market Data - Houston, TX
Phone: 888-956-7650
Construction Data Corporation - Austin, TX
Phone: 800-872-7878

5. Where can I download bid specifications?: See formal and Informal bid specifications (PDF).

6. How are bids awarded?: After bid opening, all bids are tabulated and evaluated. When a Formal Bid analysis is completed, a recommendation is submitted to City Council. Council votes to approve or reject the recommended bid. If approved, the Purchasing Division will forward an award letter to the successful bidder.

7. I did not submit a bid, how can I receive a copy of the bid tab?: Formal bid tabs will be posted on the City website after approval by City Council. Informal bids are available by open records request. Submit an Open Records Request.

8. How long are Formal bid tabs left on the City website?: Bid tabs will remain on the City website for 90 days.

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Finance - Purchasing - Minority Business Enterprise (MBE)

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1. How do I become a Minority Business Enterprise (MBE)?: If you are an MBE firm and wish to be recognized as such with the City of Beaumont, you must complete and submit the required MBE forms available on this website.

2. Is there a fee to provide a Minority Business Enterprise (MBE) application to the City?: There is no fee to provide a MBE application to the City.

3. What is the City’s policy concerning the award of bids to minority businesses?: The City is governed by State law which prohibits preferential treatment in the award of bids. The City makes every effort to notify vendors of bids including forwarding all bid notices to the Golden Triangle Minority Business Council for distribution to their members. The overall goals for the City of Beaumont's MBE program participation for construction contracts exceeding $50,000 and for professional services agreements exceeding $25,000 is twenty % (20%), on an annual basis. This is only a goal.

4. How does the City obtain their list of vendors to contact with bid solicitations?: The Purchasing Division maintains a list of vendors classified by the type of products or services they provide. If a company has provided a vendor application to the City for the product or service to be solicited, and the database prints out their information, the vendor should receive a copy of the bid solicitation. However, it is the vendor's responsibility to monitor the Bid Opportunities on this site.

5. Do I have to be on the City’s vendor list to respond to a bid?: You do not have to be on the City's vendor list prior to responding to a bid.

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Finance - Purchasing - New Vendor

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1. What is required to do business with the City of Beaumont?: A Vendor Information packet must be completed and forwarded to the Purchasing Office. Then your company name and products and/or services you provide will be added to the City's database.

2. Is there a fee to submit the Vendor Information packet to the City?: There is no fee to provide the vendor information packet to the City.

3. Are there any special requirements for working with the City?: Yes. If you are providing a service that requires you to work on City premises, i.e., construction, grounds maintenance, demolition, etc., you must provide proof of liability insurance, workers' compensation and automobile liability insurance before beginning work. Insurance requirements are available in the Purchasing Office or included in bid specifications.

4. How does the City obtain their list of vendors to contact with bid solicitations?: The Purchasing Division maintains a list of vendors classified by the type of products or services they provide. If a company has provided a vendor application to the City for the product or service to be solicited, and the database prints out their information, the vendor should receive a copy of the bid solicitation. However, it is the vendor's responsibility to monitor the Bid Opportunities on this site.

5. Do I have to be on the City’s vendor list to respond to a bid?: You do not have to be on the City's vendor list prior to respond to a bid.

6. How long does a vendor remain on the City’s database?: Vendors are removed from the City's database if past performance has been unacceptable, or if mail has been returned with no forwarding address.

7. How do I bill the City for products and/or services provided by my company?

Invoices must be submitted to the following address:
Accounts Payable
City of Beaumont
P.O. Box 3827
Beaumont, TX 77704

Or they may be emailed to Invoices.

8. Should I collect sales tax from the City of Beaumont?: No. The City of Beaumont is tax exempt and the Purchasing staff can provide your company a copy of the tax exemption certificate.

9. Does the City of Beaumont give preference to local vendors?: The City of Beaumont has a local bidder preference policy that can be located on the website. In addition to meeting the definition and requirements of local, the bidder must complete a form to be considered for the preference. The form is included in bid packets when applicable.

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Finance - Water Billing

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1. Why was my water bill high given the fact that my house was flooded and I was unable to use my water as much as I normally do?: Most of the City's water meters are electronic, thus send the usage amounts electronically for billing purposes. When the meters are submerged in water they are not able to send in the usage electronically for the billing purposes. If that occurs, your bill is estimated by calculating an average usage from the prior 3 months and that is what you are billed.

2. What if my estimated bill was much larger than my actual usage?: Any water bill that was estimated due to the flooding will be adjusted during the next billing cycle when the actual usage is recorded in the system. If you were billed more than the actual usage, then you will receive a credit for the balance on the next month's water bill.

3. Is the City offering any water/sewer payment assistance programs?

Qualifying customers may be eligible for payment plans, extended due dates and/or waiver of late fees.

Please call Water Customer Service for details.

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Health Services - Immunizations

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1. How much for a shot record?: Shots records are $5 dollars cash with a valid identification (providing the record can be located in the state database).

2. Who can get shots?: Children 18 and under with Medicaid, uninsured or underinsured. Adults 19 and over with no insurance.

3. Do you offer travel vaccines?: We do not offer travel vaccines.

4. Do you require an appointment for vaccinations?: We are a walk-in clinic - no appointments are required.

5. How much do vaccines cost?

Children 18 and under:
- With Medicaid: no charge
- Uninsured and underinsured: $10
Adults with no health insurance: $15

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Health Services - Vital Statistics

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1. How much is a birth certificate and how can I get one?: Each certified copy of a birth certificate is $23. You can get one from our office or online with proper identification.

2. Can I get a birth certificate from the health department if I was born in another state?: We can only provide birth certificates if you were born in Texas. Please contact the state registrar in the state you were born.

3. What is the difference between an abstract (short-form) birth certificate and an original, long-form birth certificate?

The abstract (short-form) birth certificate only contains the individual's:

Name
Date of birth
County of birth
Parent names
File date
Issue date
State file number

The original long-form birth certificate will contain detailed information regarding the birthplace including hospital name, city of birth, and additional parent information. It is advisable when applying for a passport that you obtain the long-form version of your certificate.

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Health Services - Women, Infants & Children (WIC)

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1. How do I apply for Texas WIC?: Visit the WIC Texas website and select apply or call 409-654-3652.

2. Where can I find information about the Texas WIC Program?: You can find more information on the WIC Texas website.

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Home - FAQs

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1. How do I pay my city water bill?: Answer goes here...

2. How do I get a new trash can lid?: Answer goes here...

3. How do I apply for a job with the City?: Answer goes here...

4. My trash didn't get picked up, what should I do now?: Answer goes here...

5. How do I get a garage sale permit?: Answer goes here...

6. How can I see the agenda for an upcoming City Council or Board meeting?: Answer goes here...

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Human Resources

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1. What jobs are available at the City of Beaumont?: A lot! We have full-time and part-time opportunities in many departments, both civilian and public safety that are entry level through senior management. To view all current openings, visit our Careers Portal.

2. What benefits does the City of Beaumont provide?

All full-time civilian employees have the option to receive:

Medical, Prescription, and Dental Insurance
Retirement savings with City contributions
Employee discounts on everything from phone service to health clubs and attraction

3. How do I request accessibility accommodations?: Please contact our Americans with Disabilities Act (ADA) Coordinator, Kaltrina Minick by email or by calling 409-880-3727.

4. How can I learn more about working for the police or fire departments?

Please check out the following:

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Library

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1. Do the Libraries have eBooks and eAudiobooks?: Yes, the Libraries offer free eBooks and free eAudiobooks through 2 online portals: Overdrive and Cloud Library from Bibliotheca. Cloud Library is a consortium with dozens of other libraries around the State of Texas. Both have links to sign in from our website and more information.

2. How do I get a library card?: Anyone living within Beaumont city limits is eligible to receive a free residential library card. Bring your Texas identification (ID) with a current address to any of the 4 circulating libraries and staff would be happy to assist. Anyone from outside the city may also get a non-resident card for a nominal fee.

3. Do the libraries offer free Wi-Fi and computers?: Yes, each library offers free access to computers and Wi-Fi. Your library card is used to access the computers. Ask a staff member to help you!

4. Do the Libraries offer English as a Second Language classes?: Yes, English as a Second Language Classes are offered at the Main Library in the mornings and 2 evenings a week. Please contact the Literacy Department at 409-835-7924 for a schedule of classes.

5. Can I get help passing the GED at the library?: Yes! The Maurine Gray Literacy Center assists students preparing for the GED. Please call 409-835-7924 for more information and to get started studying for your GED.

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Library - Tyrrell Historical Library

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1. How do I schedule a group tour or group research trip to the Tyrrell Historical Library?: Give us a call at 409-833-2759, or send us an email.

2. Are there periodic genealogical workshops given by the Tyrrell Historical Library?: Yes, usually workshops are held on a quarterly basis. You can call the library at 409-833-2759 to inquire or visit the Tyrrell Historical Library Facebook page and/or the Beaumont City Calendar.

3. How can I locate the historical collections of the Tyrrell Historical Library?: Books can be located on the Beaumont Public Library System Online Catalog. Local history archive collections are available on the library's ArchivesSpace website. Digitally scanned materials can be accessed on the library's CONTENTdm website.

4. Who do I contact about a historical research question?: You can call the library at 409-833-2759, or submit your question by email.

5. What are the normal operating hours and location of the Tyrrell Historical Library?: The regular operating hours of the library are Monday through Friday, 9 am to 6 pm. The library is located at 695 Pearl Street in downtown Beaumont.

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Municipal Court

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1. What is the Municipal Court? What do they do?

The Municipal Court is dedicated to providing access to fair and equal justice to all who appear before the court. The municipal court is the judicial branch of the city government. In addition, the municipal court is part of the state judicial system.

The municipal court processes and adjudicates all Class "C" misdemeanor violations of state law and city ordinances that occur within the corporate limits of the city. All traffic violations issued by the city are processed by the court. Punishment for these offenses is by fine only.

The court maintains records of all traffic and misdemeanor complaints and convictions, processes payments of fines, prepares documents and schedules trials, notifies witnesses and attorneys of court dates, processes overdue notices of outstanding fines, and collects data for reporting purposes. The office also processes warrants issued for non-payment of outstanding fines.

2. How can I speak to Court Clerk?: Phone: 409-980-7200
Email Municipal Court

3. How do I see a Judge?

The Beaumont Municipal Court has Walk-In Sessions:

Monday through Friday - 8 am
Monday through Thursday - 1 pm
Tuesday Morning Walk-In Sessions are subject to change due to Jury Trials.

4. Can I request a certain Judge?

With the Beaumont Municipal Court, you are unable to select a specific Judge to see.

Judges are available:

Monday through Friday - 8 am
Monday through Thursday - 1 pm

5. How do I check to see if I have a warrant?: The Warrant Listing located on the City of Beaumont Website is updated weekly. You may also call to speak to a clerk at 409-980-7200.

6. Where can I find my Citation Number?: Your citation number is located on the top of the citation you received, or the summons that was sent to you by mail.

7. How do I obtain a Marriage License/Schedule a Ceremony?: The Beaumont Municipal Court only handles Class C Misdemeanors. Anything Related to Marriage/Divorce will need to be obtained at the Jefferson County Court House located at 1149 Pearl Street Beaumont, Texas 77701.

8. How do I plea not guilty?

A plea of not guilty means that you are informing the court that you deny guilt or that you have a defense in your case, and that the State must prove what it has charged against you. To Plea Not Guilty you may do one of the following:

Fill out the Not Guilty Form on The City of Beaumont website.
- Email Municipal Court the signed form.
Fill out the Not Guilty Form on The City of Beaumont website.
- Mail the signed form to:
  Beaumont Municipal Court
  P.O. Box 3827
  Beaumont, TX 77704
Fill out the Not Guilty Form on The City of Beaumont Website.
- Place the Form in the Night Deposit Box Located on the Forsythe side of the Beaumont Municipal Court.
Appear before the Judge on your set Court date, or any of the court times listed:
- Monday through Friday: 8 am.
- Monday through Thursday: 1 pm

9. How do I pay my fine?

City of Beaumont Website. Click the Tab - Pay Traffic Citation.
- You will need your Citation Number
Pay by Phone: 800-887-5931 - You will need your Citation Number
Mail in Check or Money Order to:

Beaumont Municipal Court
P.O. Box 3827
Beaumont, TX 77704

Please make sure your Money Order or Check has your name and Citation Number located on it.

4. With a clerk at the Beaumont Municipal Court. Cash, Money Orders, Check, and Credit / Debit Cards are accepted.

Please bring a Valid ID
Monday through Friday 8 am TO 5 pm

5. Night Deposit Box - Check or Money Order only.
Located on the Forsythe side of the Beaumont Municipal Court.

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Neighborhood Associations FAQ

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1. Is a Neighborhood Association a Homeowner's Association (HOA)?

No, A notable distinction exists between neighborhood associations (NAs) and homeowners associations (HOAs): NAs operate on a voluntary basis, whereas HOAs are typically established by developers to fund the upkeep of shared amenities and maintain a desired aesthetic standard within the community. HOAs generally require membership fees upon purchasing a home in the community. Once the neighborhood is fully developed, a property management organization may assume the developer's responsibilities in managing the HOA.

NAs, on the other hand, consist of volunteers who collaborate to address community concerns like enhancing the neighborhood's appearance or addressing safety issues such as intersections or sidewalks. NAs often collaborate with local officials to tackle these matters. They may also organize social events or maintain contact information for neighborhood residents. Unlike HOAs, NAs lack the legal authority to impose fees or restrictions on residents.

2. Are Neighborhood Associations managed by the City of Beaumont?: No, each neighborhood association is its own entity and run by individuals within the organization.

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New Water Payment Provider

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1. Why are you switching? The old system worked just fine.: The old system was outdated and no longer being supported by the vendor. In our evaluation of new providers, First Billing was selected because it offered new options for our customers to be able pay by text or phone and will eventually integrate with other departments to be able to offer additional online bill payment options. We are always looking to provide the best possible service to our customers.

2. Do I need to sign up for the new portal?: If you had a Click2Gov Account and want to continue paying your bills online or are a water customer who wants to start paying their bills online, yes.

3. Do I have to register for an account to pay online?: No, you can log on as a guest.

4. How do I register?: To sign up, you'll need your service zip code and water billing account number, which you'll find at the top of your current paper bill or online in your current online Click2Gov account. It is important to note the account numbers are case sensitive and do not require any preceding zeros but do require the dash. Once you have this number, go to our billing website and select "don't have an account yet." You set your own username (anything you'll remember 6 to 50 characters) and password.

5. The new system isn’t recognizing my account number! Help?

Account numbers are case sensitive. Please try again using no preceding zeros but use the dash. We've included a photo to help. If you still have trouble, please call Paya's support number at 877-589-9210 (Monday through Friday 8 am to 5 pm CST).

Water Bill Account Number Example

6. Is this the only way to pay my water bills now? Which have fees?

The City of Beaumont has a variety of payment options and the terminology can be confusing. Here are the various payment options and which have associated fees:

AUTO-PAY - this new portal (First Billing Services, which is replacing Click2Gov on 3/15) - With auto-pay, you pay with your credit/debit card or e-check online, both have a small convenience charge.

The customer fees are as follows:

Online Credit/Debit = $1.99 for payments between $1-$200
Online Credit/Debit = 2.5% of the payment for amounts between $200.01- $25,000
E-Check* = $1.95 for payments up to $25,000
Payment via Phone = $1.99 for payments up to $200

AUTO-DRAFT - Setup through a Form at City Hall

Auto-draft (ACH) can be setup through a form at City Hall, which is automatically deducted from your checking account and has no fee. You can always pay at Central Collections at City Hall with no fee through the window.

You can pay by mail with no fees.

You can also initiate a bill pay through your bank's online bill pay service. There would be no charge from the City or First Billing for this, but there may be a fee from your bank. You'd need to contact them for more information.

7. I’m on autopay! Will I be affected?: If it was through Click2Gov, yes you will need to setup a new account. If it was through your personal bank - you'll want to check with them.

8. Can I continue paying at City Hall?: Yes, you can always pay at Central Collections at City Hall with no fee through the window or fill out a form to setup auto-draft (ACH), which is automatically deducted from your checking account and has no fee.

9. Can I continue paying through my financial institution?: Yes, there would be no charge from the City or First Billing for this, but there may be a fee from your bank. You'd need to contact them for more information.

10. How are you notifying people of the change?: We are notifying people through multiple avenues online and offline for a month+ so everyone has time to transition. There have been posts on social media (Facebook, Twitter, Linkedin, Next Door), inserts in the water bills, text on the water bills, press releases and notices on the website, announcements in the newspapers, and on TV on Channel 4. We use every channel we have at our disposal to let people know so they're not caught off guard.

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Parks & Greenspace

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1. Can I reserve a park?: You cannot reserve an entire park, as those are open to the entire community, but you can reserve a park shelter or community center.

2. Can I have a party in the park? What is allowed?: Yes, parties are allowed, provided that all ordinances are followed. You can have a jump house and/or a tent, but we do not provide electricity or water.  You will need to provide your own power. No personal grills or alcohol are permitted in any city park.

3. Can I have alcohol in the park?: Alcohol is not allowed in city parks or community buildings, unless it is a City-sponsored event such as Oktoberfest, for example.

4. Can I reserve a park shelter?: Park shelters are available all over the city on a first, come first serve basis. They are covered and offer seating with trashcans. They can be reserved for no charge by calling 409-839-3613.

5. Where are the community centers? How do I reserve one?: There are four community centers at Alice Keith, Central Park, John Paul Davis, and Rogers Park. Community centers come equipped with a kitchen (no stove), refrigerator, 200 chairs, 30 six-foot tables, and restrooms. They can be reserved for a fee by calling 409-839-3613 or submitting the booking inquiry form.

6. What facilities are available for residents?: The City of Beaumont has 36 parks, 10 splash pads, four community centers, two pools, two hike and bike trails, one golf course, one dog park, one activity center, and one tennis center. Check out our Parks and Recreation Guide (PDF) to learn more.

7. What sports can I play in Beaumont?: A lot! There's tennis, basketball, baseball, softball, track, archery, disc golf, futsal, pickleball, and plenty of other team and individual sports to participate in. Learn more on the Recreation page.

8. When are the pools/splash pads open? Where are they?: Alice Keith Pool, Magnolia Pool and the 10 splash pads are open seasonally from Memorial Day through Labor Day pending no staffing issues with lifeguards.

9. When can I sign up for summer camp?: Camp registration typically opens in early April for two sessions - June and July. It is available for children ages 5 to 12 on a first-come, first-serve basis.

10. What parks are being upgraded/when will my playground equipment be replaced?: Every year, the City invests in improvements. In 2023, there was a 1.4 million dollar budget allocated to 11 Parks projects. Follow City Council for updates on specific projects and timelines.

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Planning

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1. How can I get a permit?: You can apply for a permit online on our Building Codes page.

2. How can I file a complaint about high grass?: The easiest way is to simply call 311, email Beaumont 3-1-1, or submit through the City’s smartphone app: Beaumont 311.

3. How do I find out the status on a code case?: You can call our office at 880-3719, call 311 or check the status on our Beaumont311 smart phone app.

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Public Works (Engineering)

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1. Who is responsible for maintaining sidewalk and driveways?: Per Ordinance - Section 14.03.052 Maintenance of sidewalks, driveways, and alleys the maintenance of any driveway, sidewalk, or alley shall be the responsibility of the owner or lessee of the property served by the driveway, sidewalk, or alley. Before constructing, reconstructing, repairing, or altering any driveway or sidewalk, a permit shall be approved by the Engineering Department and obtained from the Building Codes Division. Apply for a permit online.

2. When is a grading permit required?: An application for a grading permit shall be submitted prior to beginning construction activities of any type, including clearing, leveling activities, and resurfacing or repairing a parking lot for any construction site for which grading activities at the site will disturb in total four-hundred-fifty (450) or more square feet of land surface area. View General Grading Permit Information (PDF) to learn more.

3. Do I need a permit to cut down a tree?: If more than 450 or more square feet of land surface area will be disturbed with the tree removal, then a Grading Permit is required. Simply cutting down a tree does not require a permit.

4. Is slit fence required for all construction sites?: Temporary Erosion Control Measures are required for all construction sites during construction. A silt fence is the most common form of temporary erosion control. Please see the City of Beaumont Grading Permit Information or the City of Beaumont Watershed Protection Ordinance for more details on Temporary Erosion Control Measures.

5. What are the requirements for storm sewer materials?: All storm sewer pipes within the city's right-of-way or proposed right-of-way must be either reinforced concrete pipe (RCP) or high-performance polypropylene pipe (HP Storm).

6. What size culvert do I need for a driveway that will be installed?: After ensuring that your permit is approved, that you have paid the associated fee, and that it has been issued, you will need to schedule a "Culvert Grade Set" inspection. The City of Beaumont survey crew will establish the required pipe size as well as give information for the cut/fill required to place the culvert on the correct grade in the ditch. After installation of the culvert, you will need to schedule a "Culvert Install" Inspection.

7. Who handles a complaint about high grass on a property or excessive amount of trash?: Code Enforcement - you can reach them at 409-880-3146 or by calling 311.

8. How do I schedule an inspection for my driveway permit or grading permit?: You can call 311 or schedule the inspection directly through the City of Beaumont Cityworks online permit portal - in both instances you will need your permit number.

9. At what point does a contractor need to schedule a grading inspection?

A "Notice of Intent - Initial Grading" Inspection must be scheduled when construction operations commence.
A "Storm Sewer Tie-in" inspection must be scheduled prior to backfilling any underground storm sewer tie-ins within the city's right-of-way.
A "Notice of Termination of Grading - Final Grading" Inspection must be scheduled once all grading activities are completed and the permanent erosion control measures are in place (sodding, seeding, etc.)

10. At what point does a contractor need to schedule a driveway inspection?

A "Culvert Grade Set" inspection must be scheduled prior to the purchase or installation of a culvert.
A "Culvert Install" inspection must be scheduled following the installation and backfill of the driveway culvert.
A "Driveway Pre-Pour" inspection must be scheduled after the driveway formwork and reinforcement is in place, before any concrete has been poured.
A "Driveway Post-Pour" inspection must be scheduled after the driveway has been poured, formwork has been removed, and any washout containers and clean up has been completed.

11. What permit is required for a lane closure, barricades in the street, or a street cut?: A Street Cut and Barricading permit shall be required of any person, except the City, who undertakes to perform work or other activity upon, in, under, or above any public right-of-way which requires that the right-of-way be partially or completely closed, except for a few cases that are exempt. To see the list of exemptions please visit the City of Beaumont Ordinance 14.03.182. This permit can be obtained through the Cityworks Online Permit Portal under the Engineering tab.

12. My ditch needs to be cleaned out or 'mopped out'?: Please contact Streets and Drainage at 409-838-5046 or call 311 and we will send a crew out.

13. My sewer is backing up. What should I do?: Please contact Water Utilities at 409-880-0062 or report it to 311.

14. Can you install a stop sign to slow down traffic?: Stop signs will not be installed for the sole purpose of slowing down speeders. The purpose of a stop sign is to assign right-of-way and the traffic conditions must meet specific criteria per the Manual on Uniform Traffic Control Devices (MUTCD). Installing unwarranted, or unnecessary, stop signs has proven to have adverse effects on the surrounding area.

15. Can a "Slow - Children at Play" sign be installed?: Federal standards discourage the use of these types of signs due to a widespread false belief that these signs provide added protection. Studies have shown there is no long-term reduction in travel speeds.

16. How do I report a streetlight that is out, or request a new light to be installed?

Existing streetlights are owned and maintained by Entergy. Streetlights that are out can be reported on their website or by calling 311.

Requests for new streetlights will be evaluated by Public Works - Engineering and a work order will be submitted to Entergy if the request is deemed appropriate. Streetlights will only be installed to illuminate city streets. Lights will not be installed on private property or in alleys.

17. Is a permit needed to install a fence?: If the fence is less than or equal to 6 feet tall and is located on private property, then a permit is not required. If the fence is over 6’ tall, it will need to be windstorm certified. A fence cannot extend into the city’s right-of-way or block an easement or alley. Tapering the height of the fence so that it gradually gets shorter as it gets closer to the road is a common practice, but not required.

18. What is the process to install Fiber Optic Cables in the public right-of-way and City easements?: Please see the guidelines here

19. What is a road diet?: Please see our road diet FAQ here.

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Public Works (Streets & Drainage)

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1. My ditches are full of water, how can you help me?: We will dispatch a crew to remove debris and blockage from your drainage. The expected response time is 5 to 10 days depending on call volume.

2. My street has a lot of leaves in the gutter. Will you come and sweep this area?: We will schedule a sweeper for your area. The expected response time is 1 to 3 days depending on call volume.

3. Who can help me with a street repair?: We will send a crew out to investigate and complete the repair if necessary. Expected response times are 1 to 3 days depending on call volume. Concrete panels would take longer.

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Public Works (Traffic Management)

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1. Can I have a street sign made?: Yes, fill out this request form (PDF) and pay the fee to have a street sign made.

2. Can you fix the street light that is out on my street?: The street lights in residential areas belong to Entergy.  The best way to report a street light is not working properly is to go to Entergy's website.  They have an "Entergy Texas" app you can use to report outages. You can also call 311 and we will report it to Entergy.

3. I was involved in a wreck and I would like a copy of the video from the cameras at the intersections.: The cameras do not record video.  They are used for vehicle detection only.  When a vehicle approaches an intersection the cameras send a signal to the controller to change the sequence.

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Public Works - City Art Project

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1. Who is eligible to paint a traffic box?

Anyone is eligible to paint a traffic box. However, if you are under 18 years of age you will need a parent or guardian to sign the Traffic Box Painting Agreement (PDF) as well as the Minor Release Form (PDF). Once you've signed the agreement, please email City Art your artwork, or you can fax it to 409-880-3712. You can also mail it to or drop it off at:

City Hall
801 Main Street
Suite 330
Beaumont, TX 77701

2. How do I find available traffic boxes?

Currently, all traffic boxes have been assigned.

Access Google Maps to see all of the boxes color coded as available (green), assigned (blue), in progress (yellow), and completed (red).

3. What kinds of content can I pant on my traffic box?

The artwork does not have to be in color to be approved, it may simply be sketches, but it does need to contain all of the images and text that you plan to paint on the box.

Nothing should be painted on the box that was not approved by the City.
Art and text should avoid religious, political, and sexual themes.
It should not advertise for any business/organization whether for-profit or non-profit.
No trademarked or copyrighted images or text are allowed.
No memorials are allowed on the boxes.

Please be aware that if content is painted that was not approved you may be asked to remove or modify it. If a box is painted that was not assigned to that artist it will be primed over so that the assigned artist can paint it.

4. What if I have questions about the City Art Box Program?: You can email City Art, or call 409-880-3752 with all questions.

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Public Works - Stormwater Program

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1. What is Stormwater Pollution and why is it a problem?: Each time it rains, water washes over our streets, driveways, and yards picking up pollutants along the way and flowing into our storm drains. This runoff may contain pollutants such as motor oil, yard clippings, pet waste, litter, lawn chemicals, anti-freeze, or other materials, which can pollute our water supply as well as clog pipes and culverts which can lead to flooding. Known as "Non-Point Source Pollution", it is the largest threat to our waterways today. Sometimes, pollutants are dumped directly into storm drains by neighbors who don't know any better. Sometimes, they are washed off of roofs, driveways, streets, and parking lots by rainfall runoff. Contrary to popular opinion, our storm drains are NOT connected to treatment systems. Whatever enters the drain is discharged directly, untreated, into our local waterways!

2. What is the City of Beaumont doing to combat Stormwater Pollution?: The City of Beaumont was issued an NPDES Storm Water Discharge Permit for its municipal separate storm sewer system (MS4) in August of 1998 and continues to implement the program through subsequent permits. In response to the issuance of the permit, the City has implemented numerous Best Management Practices (BMPs) in City Departments to help minimize stormwater pollution. These BMPs include responsible ways for dealing with chemicals and other materials which may have a negative impact on water quality as well as training City employees on how they can perform their daily tasks in a way that will minimize the potential for polluting our local waterways. In addition, the City of Beaumont created and enacted the Watershed Protection Ordinance to address and enforce a policy that will reduce stormwater pollution in Beaumont, and the City has produced numerous public education materials to educate the general public on stormwater pollution.

3. What is the Storm Drain Stenciling Program?: One new public education campaign involves the placing of stencils on storm drains throughout the city. These stencils, which contain an image of a fish and the slogan "No Dumping. Drains to River." will help spread the message that stormwater, as well as any other substance that enters the storm drain, flows directly to local waterways and has the potential to harm fish and other wildlife.

4. What can I do to prevent Stormwater Pollution?

To begin with, you can look over the material provided on this website, especially the Pollution Prevention page, which includes many helpful tips for keeping our waters clean. You can also become involved in activities that help reduce pollution in the City of Beaumont. To find out about volunteer opportunities, contact the Engineering Division at 409-880-3725.

Many of the documents/materials provided on this website require Adobe Acrobat Reader, available for free on the Adobe website. Adobe, the Adobe Acrobat, and the Acrobat logo are trademarks of Adobe Systems, Incorporated.

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Recreation

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1. Who mows the parks?: City staff or private contractors are responsible for mowing all parks.

2. How many parks are in the City of Beaumont?: There are 36 parks.

3. Where can I play pickleball?: Pickleball lines have been painted (with portable nets) on tennis courts at the Beaumont Municipal Tennis Center. Additionally, there are pickleball lines on two of the tennis courts at Rogers Park, but you would need your own net.

4. Can I have alcohol in a city park?: No, alcohol is not allowed in city parks or community buildings, unless it is a City-sponsored event such as Octoberfest, for example.

5. Can I have a party in a city park? What is allowed?

Yes, parties are allowed, provided that all ordinances are followed. You can have a jump house and/or a tent, but we do not provide electricity or water.  You will need to provide your own power. No personal grills or alcohol are permitted in any city park.

Please call 409-838-3613 for more details.

6. Can I bring my grill into a city park?: It is permissible to use your own grill. However, vehicles are not allowed in the park.

7. Can I sell goods/services in a city park?: Specific parks allow for potential vending opportunities. Please call 409-838-3613 for more details.

8. Is there an indoor basketball gym?: Yes, you can play indoor basketball at the Sterling Pruitt Activity Center at 2930 Gulf Street.

9. Where can I work out?: The Sterling Pruitt Activity Center has a weight room and multi-purpose rooms. The Lakeside Center at 150 Magnolia Street also has various exercise programming. If you have questions regarding the Lakeside Center, please call 409-838-1902.

10. Can you purchase tennis equipment at the Tennis Center?: Yes, there is a pro shop inside the Beaumont Municipal Tennis Center.

11. My child wants to play a team sport. What is offered?: City-sponsored teams include the Summer Track Program. Other sports leagues are managed and maintained by private groups.

12. How can I find a place to practice with my team outdoors?: Please contact our Recreation Division at 409-838-3613, ext. 1213.

13. How much does it cost to play golf?

Weekdays (18-holes with cart): $29
Weekends (18-holes with cart): $34
The Henry Homberg Golf Course is located at Tyrell Park at 5940 Babe Zaharias Drive.

14. How much is it to rent the softball complex for a tournament?

$125 per field, per day
Temporary fencing is available for $50 per field
$150 trash deposit per complex

15. How much is it to rent a softball field on weekdays?

From 5 to 7 pm or 7 to 9 pm: $40
From 5 to 9 pm: $60

16. What sports can I play in Beaumont?: A lot! There's tennis, basketball, baseball, softball, track, archery, disc golf, futsal, pickleball, and plenty of other team and individual sports to participate in. Learn more on the Recreation page.

17. What adult sports do you offer?: Adult softball.

18. What is going to happen to Imagination Station?: The staff is considering all options. This playground was built in the early 1980s and has served countless citizens since then.

19. Are bounce houses allowed in the parks?: Yes. However, it is the responsibility of the individual to ensure that the grounds are returned to the same condition as they were before the bounce house was erected.

20. When are city pools open?: City pools (Magnolia Park and Alice Keith Park) are open between Memorial Day and Labor Day, Tuesdays through Sundays from noon to 5 pm.

21. When are splashpads open?: Splashpads are open year-round (maintenance/weather permitting). They are located at the following parks: Central, Charlton-Pollard, Cottonwood, Halbouty, Liberia, Perlstein, Pine Street, Roberts, Rogers, and Sprott.

22. When can I sign up for summer camp?: Camp registration typically opens in early April for two sessions - June and July. It is available for children ages 5 to 12 on a first-come, first serve basis.

23. How do I obtain information regarding summer camp for my kids?: Summer camp information is available at the Sterling Pruitt Activity Center. Call 409-838-3613 for more information.

24. How can I rent a park?: In order to rent a community building, or to reserve a park shelter, call the PARD Administrative Office at 409-838-3613 - Option 3.  Our parks, however, are not available for rental.  Further questions can be answered by calling 409-838-3613 - Option 3.

25. Can I reserve a park shelter?: Park shelters are available all over the city on a first, come first serve basis. They are covered and offer seating with trashcans. They can be reserved for no charge by calling 409-839-3613.

26. Where are the community centers? How do I reserve one?

There are four community centers at Alice Keith, Central Park, John Paul Davis, and Rogers Park. Community centers come equipped with a kitchen (no stove), refrigerator, 200 chairs, 30 six-foot tables, and restrooms. They can be reserved for a fee by calling 409-839-3613 or submitting the booking inquiry form.

Visit the Reserve page to get started.

27. What facilities are available for residents?: The City of Beaumont has 36 parks, 10 splash pads, four community centers, two pools, two hike and bike trails, one golf course, one dog park, one activity center, and one tennis center. Check out our Parks and Rec Guide to learn more.

28. What parks are being upgraded/when will my playground equipment be replaced?: Every year, the City invests in improvements. In 2023, there was a 1.4 million dollar budget allocated to 11 Parks projects. Follow City Council for updates on specific projects and timelines.

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Special Events - Guide for Event Planners

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1. How do I reserve a park shelter or community center?: Park shelters are available all over the city on a first, come first serve basis. They are covered and offer seating with trashcans. They can be reserved for no charge by calling 409-839-3613. Community Centers can be reserved for a fee by calling 409-839-3613 or filling out the booking inquiry form.

2. Can I rent the showmobile (mobile stage)?: Within Beaumont City Limits, yes, You can check availability by submitting this inquiry form.

3. Do I need a temporary food permit or a food handler certificate? If so, how do I get one?: If you are selling or giving away food not from a licensed establishment you must have both a food handler certification and temporary food permit (PDF). Your food handler certification can be completed with an online course. You apply for a Temporary Food Permit from the Environmental Health Office at least one week prior to the event. Temporary Event Food Permits are required for events where six or more food booths will be in operation. See more information regarding temporary food permits or food handler certification.

4. Where can I find a list of permitted food trucks?: For information about how to operate a mobile food unit or hire one for your event, please visit Environmental Health or call 409-832-7463.

5. How do I get a permit to block a portion of my street for a special occasion?: Any requests to block a street, close part of a road, or host a parade is required to submit the Parade Permit (PDF) application to Beaumont Police Department. Contact the Traffic Unit at 409-980-7271 or fax the request to 409-980-2525. All applications must be submitted at least 30 days prior to the event. Block closures are only given out under certain, limited circumstances. No closure can be approved which would affect the access/egress of any private, residential property. This restriction limits the number of block closures which can be granted.

6. Can I throw a parade?: Any requests to block a street, close part of a road, or host a parade are required to submit the Parade Permit (PDF) application, which will be reviewed by the Beaumont Police Department. For parades, there is a $250 permit fee for both commercial and nonprofit entities. Commercial entities are also required to pay for all associated costs including police overtime, barricades, and cleanup costs. For more information, contact the Beaumont Police Department Traffic Unit at 409-980-7271.

7. How can I book an event at the Event Centre, Jefferson Theatre, Julie Rogers Theatre, Civic Center, Tevis Room?: Contact the Event Services department at 409-838-3435 or email Events.

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Water & Sewer Services - Sewer Information

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1. My sewer backing up, what should I do?: Please call 311 to report the issue.

2. What if I see water coming up out of a manhole?: Please call 311 to report the issue.

3. What should I do if I hear an alarm or see a light flashing at a lift station?: Please call 311 to alert the lift station crew.

4. Will my yard be fixed after a sewer repair or pipe bursting project?: Yes, the City has dress up crews that will restore your yard.

5. Should I call a plumber or 311 first?: Always call 311 to have the water and sewer department look at it first. We'll always come out to inspect for no charge and if the stoppage is on the City's side, the City will unstop the line for free. If we determine the issue to be on the customer side, we'll then advise you to call a plumber.

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Water & Sewer Services - Water Quality Control

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1. Who needs a grease trap?

Anyone who falls under the following definition shall be required to install a grease trap:

Commercial Grease Generator: All commercial food preparation and food service establishments that may discharge grease, including but not limited to bakeries, caterers, butcher shops, cafes, clubhouses, delicatessens, hospitals, hotels, restaurants, schools, institutions, or similar places where meat, poultry, seafood, dairy products, fried foods or other foods are prepared or served, but shall not apply to any residence not used for the commercial preparation and sale of food items or to an exempt establishment.

2. Who is considered exempt from these requirements?

A commercial establishment that:

Operates for a maximum duration of ten days in connection with an annual event such as a fair, carnival, circus, public exhibition, or other public gathering;
Sells or serves prepackaged or precooked foods that would require warming only or served without additional processing, no cooking;
Serves only snow cones, drinks, or ice cream products;
Bars and clubs serving drinks only and where no food is prepared;
Produce markets without food grinders;
Grocery or convenience stores without food preparation, meat cutting, or packaging, delicatessens, or bakeries;
Day care centers that primarily serve microwave dishes, using single-service items.

The Water Quality Manager shall make a decision in regard to all requests for an exemption.

3. If a facility does not fall under the aforementioned categories, can they still be exempt from installing a grease trap?: Any facility that does not fall under the set exempt categories can still apply to be exempt from installing a grease trap. An application will be provided upon request and based upon the answers given, the Water Quality Manager will make a decision regarding the facility's grease trap requirements.

4. How often does a backflow preventer need to be tested?: All backflow preventers must be tested on an annual basis.

5. Where can backflow test reports be submitted?: The City will only accept a backflow test report through our web-based tracking system.

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Water & Sewer Services - Water Services

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1. Is my water safe to drink?: Yes, your water is safe to drink. We are regulated by the Texas Commission on Environmental Quality, and we meet or exceed the parameters for water safety and quality, as established by the regulatory entity.

2. Where does the City Source its water?: The City of Beaumont has three ground water wells in Hardin County as well as a Surface Water Treatment Plant on Pine Street that receives water from the Neches River upstream of the Salt Water Barrier.

3. What causes water to be discolored?: Naturally occurring minerals (primarily iron and manganese) flowing with the water are typically to blame for water discoloration. These minerals, which are heavier than water, settle in water pipelines when water usage is low - especially during winter months. When the water flow and pressure through the water pipes increases again (due to irrigation, construction, etc.) the minerals are stirred up and flow out of your faucets when you turn on the tap. The City of Beaumont maintains routine water flushing schedules to minimize water discoloration by "flushing out" the system on a regular basis. The City will also flush in an area when discolored water is reported to 311.

4. What should I do if my water is discolored?: If discoloration occurs, run the cold water at one faucet for about 5 minutes, and you should see the water clear. (Running the hot water pulls from the water heater, which could make the problem worse.) If the water fails to clear after 5 minutes, call 311 to report the issue.

5. Is the water safe to drink if it is discolored?: For most people, discolored water is not harmful if consumed. It does look bad, however, and not wanting to drink it is perfectly understandable. Some people may be more vulnerable to substances in drinking water than the general population. People who have compromised immune systems, such as those with cancer undergoing chemotherapy, those who have undergone organ transplants, some elderly and infants can be particularly at risk from infections. These people should seek advice from their health care providers about drinking water that is discolored. If you experience discolored water that does not clear after a few minutes of flushing the cold water please call 311.

6. Can I still do laundry when the water is discolored?: It is not recommended that you use discolored water to do laundry. The discolored water could stain any clothing, but whites are especially susceptible.

7. Who can I call if I am having concerns about the quality and/or safety of my water?: Call 311 to report any issues or concerns.

8. Where can I find more information about the City's water quality and testing results?: You can find the most recent Annual Water Quality Report on the Water and Sewer Services page of our website. You can also find our analytical results and compliance with state and federal regulations on the TCEQ's Texas Drinking Water Watch (DWW) website.

9. Where does my drinking water come from?: The City of Beaumont's drinking water is produced from the Neches River and groundwater wells.

10. Does my water contain lead and/or copper?: The City of Beaumont's drinking water has never exceeded the lead and copper levels established by the Environmental Protection Agency (EPA).

11. Why are my water rates so high?: The water rates are structured to cover operational costs as well as ongoing infrastructure upgrades necessary to maintain the City's water system. We do what we can to keep costs as low as possible while providing safe drinking water for citizens.

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Water & Sewer Services - Water Utilities

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1. When will my yard be restored after utility work is complete?: The Contractor is required to restore the site no more than 14 days after installation, testing, and inspection is complete. They're allowed to work up to 2,000 linear feet at once before dress-up.

2. Why is my backyard no longer draining after wastewater main repairs?: After renewal of our wastewater system, any rain water that may have drained into our system should no longer infiltrate our lines. It is possible that over the years your property may have changed and no longer drains directly to the street. If you notice ponding water after wastewater main repairs, you need to restore the ability of your yard to drain to the street, where the storm sewer system is located. Neither the City of Beaumont Water Utilities Department nor the Contractor is responsible for the grading or drainage of private property.

3. I need water service. What do I need to do?: Depending on the purpose of the meter, you may need approval from Planning and Zoning. Rules and Regulations can vary with use. Generally, you will call Water Administration at 409-866-0026 for a water meter quote. Once the quote is paid at Building Codes, a work order is generated for installation. Once the meter has been installed, you must set up an account at Customer Service at City Hall.

4. What size meter do I need?: That question is usually decided by the building designer or engineer. Small meters range from 1 to 2 inches in diameter. Commercial meters can range from 3 inches and larger in diameter. Contact your engineer.

5. Why is it taking so long to install my meter?: Did you mark the meter location with a blue flag? Water Utilities operates on a schedule. The blue flag will determine if the crew stops at your location. If no flag is seen, the crew continues to the next installation. Typically installations are completed with 14 days pending weather and other repairs.

6. Why do I have to flag the location for water and sewer?: Sometimes there are circumstances that dictate different meter and tap locations. We will not install any meter or tap without them being located.

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Water - Drought Updates

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1. Why are we under water restrictions?: Due to the lack of rain and excessive heat this summer, the City of Beaumont is experiencing excessive water demands, which has triggered the drought contingency plan in the City ordinance.

2. How long will this last?: Each stage is triggered by a different level of demand on the system, and each stage requires usage levels to rescind for a period of three (3) consecutive days in order to be brought back down. Currently (8/15), we are in Stage 3, which will last a minimum of three days. If we reduce our usage enough to go back down to Stage 2, that will last three days, then Stage 1, which is voluntary restrictions for another three days. You can read more about the stages and requirements here >> https://ecode360.com/38683374

3. Is the City of Beaumont under a boil water notice?: NO, the water is not unsafe to drink; there is just excessive customer demand at this time. A few other cities in Southeast Texas are under boil water notices that are unrelated to this.

4. How does this affect me?: Water customers in the City of Beaumont are being asked to minimize or discontinue water use for non-essential purposes during this time.

5. What is limited to specific days/times?

• Irrigation of landscaping to hand-held hoses, hand-held buckets, drip irrigation, or permanently installed automatic sprinkler system only

• Washing of motor vehicles, motorbike, boats, trailers, airplanes, and other vehicles

• Filling, refilling, and adding to indoor or outdoor swimming, wading, or jacuzzi pools

6. What are my designated days and times?: Designated days are Sundays and Thursdays for customers with street addresses ending in an even number (0, 2, 4, 6, or 8) and Saturdays and Wednesdays for customers with street addresses ending in odd numbers (1, 3, 5, 7 or 9), between the hours of midnight and 10:00 a.m. and 8:00 p.m. to midnight.

7. What is prohibited? The following are defined as non-essential:

• Hose-end sprinklers

• Wash-down of any sidewalks, walkways, driveways, parking lots, tennis courts, or other hard-surfaced areas

• Use of water to wash down buildings or structures for purposes other than immediate fire protection

• Use of water for dust control

• Flushing gutters or permitting water to run or accumulate in any gutter or street

• Failure to repair a controllable leak(s) within a reasonable period after having been given notice directing the repair of such leak(s)

• Operation of any ornamental fountain or pond for aesthetic or scenic purposes except when necessary to support aquatic life or where such fountains or ponds are equipped with a recirculation system

• All restaurants are prohibited from serving water to patrons except upon request of the patron

8. Was this related to the salt in the water?: No. This has nothing to do with the salinity or quality of the water, just the volume of customer demand.

9. I see a leak on x,y,z street! Are you fixing it?: City crews have been working extended hours to repair the reported water breaks and are evaluating other options to help expedite the process, many of which have been exacerbated by the drought conditions. We prioritize major breaks which will have the greatest impact upon our water system over smaller leaks but want you to know this one has been noted and is on our radar. We appreciate your patience and ask that if you do continue to see increased pressure or a fire hydrant running, please note the address and continue to report it to 311.

10. How does this affect car washes and other commercial facilities?: Car washes and other commercial entities will be affected if we reach Stage 4, which will require them to limit hours of operation.

11. Are the splash pads open?: Not while the restrictions are in effect.

12. I still see City crews watering the landscaping?: They're on automated irrigation systems. We're working our way through the list - they will all be turned off shortly. While restrictions are in effect, the City will only be watering flowers on designated days by handheld hose.

13. What is the City doing to help reduce their water usage?: The City will be reducing or discontinuing the flushing of water mains, discontinuing fire hydrant flushing, reducing or discontinuing irrigation of public landscaping, implementing measures to return all system components to full production capacity, and aggressively locating and repairing water main leaks and breaks. Use of water from hydrants shall be limited to firefighting, related activities, or other activities necessary to maintain public health, safety, and welfare of the citizens.

14. Is my water bill going to be affected?: Billing is always based on usage. If you didn't use more, the bill will be about the same. If you conserve and use less, the bill will be less.

15. How can we help?: Be mindful and make a concerted effort to help minimize your usage. The quicker we can work together to conserve water, the quicker the restrictions can be lifted.

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Water - Free Chlorine Conversion

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1. Is the water safe for drinking and bathing?: YES. The City is doing this to ensure the water continues to be safe for drinking, bathing and other normal uses.

2. Are we under a boil water notice?: NO. The water during this entire process is perfectly safe. We’re doing this to avoid a boil water notice.

3. If restaurants are serving bottled water, how can we be sure it’s safe to drink from the tap?: It is their choice to provide bottled water to patrons. If it’s being done, it’s a taste preference, not a safety requirement.

4. How can I be sure my water tastes/looks how it’s supposed to?

free chlorine conversion

Check out our chart – at the beginning and end of the process, it’s expected to experience a musty/earthy taste or smell – this will occur for 3-4 days around August 22 and September 12. As the chlorine makes its way through the system, a chlorine smell or taste is normal. You can expect this to last from approximately August 29-September 11. If you notice the musty/earthy odor or smells or something different than chlorine, please report it to 311 and crews can come out and flush.

5. What can / should I do if I still have concerns or my water tastes or looks different?: Should you experience any taste, odor, or discoloration in your water, please report it to 311. We are actively working to fix every current issue reported to us and are taking steps to prevent future issues. Calls to 311 for Taste/Odor and Discoloration have dropped significantly. Reporting done through the app will also allow you to see if a report has already been filed. Please note that smelling or tasting higher levels of chlorine is normal during the Free Chlorine Conversion process. This will not go away until we are back on chloramines.

6. What is so bad about nitrification?: Nitrification causes the total loss of chlorine and monochloramine residual. Low or no disinfectant residual may allow the growth and persistence of bacteria, which can lead to many more issues, including potential illness.

7. Why are we doing this?: A temporary conversion to free chlorine is the only way to “starve” ammonia-oxidizing bacteria (AOB). Otherwise, bacterial colonies continue to grow because they continue to have access to “food” in the form of ammonia. Free available ammonia is not present in the water if there is a free chlorine residual. This is a well-documented and common procedure for cities.

8. What do I do if my water tastes/smells bad?: Run your cold water for 2-3 minutes. If the taste/smell issue does not clear up then call 311 and crews will come out and flush the closest fire hydrant to your address.

9. Why are we flushing so much when we’re under drought conditions?: Flushing is an expected and necessary part of this process to help the free chlorine make its way through the system. We are very conscientious of the drought and are only opening required hydrants as long as necessary. We appreciate your help and understanding conserving as much water as possible while we remain in drought conditions.

10. Does the Free Chlorine Water Conversion relate to the Water Restrictions and/or Water Leaks?: No, the conversion process is a common practice, but has been exacerbated by the ongoing drought. Our conservation restrictions are currently at Stage 2. If we must change the stage, you will be notified. Should you see any water leaks, please report these to 311. We encourage you to see if a report has already been filed by checking the 311 app or looking at the location of the leak for a wooden stake painted blue. A wooden stake painted blue means that the report has been investigated, and it is already on our schedule to be fixed.

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